Patient Support Specialist II/Nursing

Job Description

Job Description

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY

**4 days remote, 1 day in office**

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to Nursing department, Clinicians, Providers and/or Managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• Scheduling, auditing, uploading documents into electronic health record
• Assists in the completion of prior authorizations
• Routine checks of ISTOP as appropriate
• Answering and directing calls to the appropriate person while maintaining a central registry and logging all individual requests via Medline
• Sends/receives incoming and outgoing faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Assists in obtaining data collection
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment
• Has completed the Relias Office Certificate program

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willing to take on after hours call if needed
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.46/hr - $22.26/hr