Job Description
Role: Healthcare concierge
Location: 6 Months contract
Duration: Clifton Park NY - Onsite
Summary Description:
The Concierge is the first face that visitors see at company's Resource Center retail locations.
This role is responsible for greeting visitors, administering incoming calls and ensuring all guests and callers are appropriately routed in a courteous and professional manner
Essential Resource Responsibilities / Accountabilities:
Greets and directs visitors to appropriate company representative.
- Administers intake sign-in log and exit satisfaction survey to visitors.
- Schedules 1:1 consultation appointments as needed for licensed and certified company representatives.
- Answers all incoming calls in a timely and professional manner.
- Accurately transfers calls to appropriate parties.
- Performs a variety of clerical duties (light filing and data entry) as requested.
- Organizes and maintains up-to-date corporate information and telephone listings.
- Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors.
- Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties.
- Performs additional job duties as assigned by company.
Minimum Resource Qualifications:
Associates degree in relevant field or equivalent combination of relevant education and experience.
- Receptionist or customer service experience in an employment setting of 50+ people required.
- Excellent phone etiquette and customer service skills.
- Well organized with attention to detail.
- Ability to multitask in a fast-paced environment.
- Professional, enthusiastic and positive attitude.
- Knowledge of all Microsoft Office applications