Front Desk Leasing Agent

Job Description

Job DescriptionAre you a people person with a passion for real estate and an eye for detail? Do you thrive in a fast-paced, customer-focused environment—and know your way around Word, Excel, and Outlook? If so, you might be the perfect fit for our team.

Travis Hyde Properties is a trusted, family-owned property management company with over 45 years of experience connecting people with homes in the vibrant Ithaca community. We are looking for a Front Desk Leasing Agent who brings enthusiasm, professionalism, and digital savvy to the table.

What You'll Do

As the first face and voice many prospective tenants encounter, you will be a critical link in turning interest into occupancy. Your responsibilities will range from guiding people through the leasing process to managing daily administrative operations with precision and positivity.

Front Desk & Leasing Support

• Welcome visitors and callers with warmth and professionalism
• Guide prospects through available units and timely follow-ups
• Match prospective tenants with their ideal apartment by listening closely to their needs
• Coordinate with Property Managers and Leasing Agent on showings, key distribution, and administrative support.

Administrative

• Confidently use Microsoft suites and Yardi Breeze applications for professional correspondence and lease documents
• Keep leasing data organized and current using Microsoft suites and Yardi Breeze applications.
• Stay on top of communication with Outlook and Teams—from scheduling to email follow-ups
• Maintain accurate tenant records, listings, applications, and reporting

Customer Experience

• Answer tenant questions with care and clarity
• Provide top-tier service to build lasting relationships with tenants and applicants alike
• Collaborate with property managers and maintenance teams to support tenant satisfaction

What We Are Looking For

• High School diploma or equivalent (Associate’s or higher preferred)
• Prior experience in leasing, hospitality, or property management is a plus
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficiency in Microsoft suite, especially Word, Excel, and Outlook
• Reliable transportation and valid driver’s license
• Availability for evening and weekend hours when needed
• Comfortable in both indoor and outdoor settings; able to lift 20 lbs and stay on your feet

Perks & Benefits for full-time permanent position

• Competitive pay with leasing commissions, if applicable
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and sick time
• Life insurance
• Collaborative, team-first workplace
• Opportunity to grow your leasing career

Schedule

• Full-time (40 hours/week)
• 8-hour shifts
• Evening and weekend availability as needed

Ready to Launch Your Leasing Career?

At Travis Hyde Properties, we do not just lease apartments—we help people find their next home. If you are ready to bring your personality, professionalism, and Microsoft Office skills to a team that values quality and care, we want to hear from you.

Apply today and make your mark in the heart of Ithaca real estate!