Job Description
Job DescriptionSalary: $28-35/hr
WHO WE ARE:
Firematic is a family-owned business who has been serving those who protect us all for over 50 years!We are seeking a motivated Service Writer to join our team at our fast-paced, high-volume fire truck repair shop.
WHAT YOU'LL BE DOING:
In this role, you will be responsible for writing repair orders, scheduling service, and ensuring clear communication throughout the repair process. Responsibilities include but are not limited to:
- Answer incoming calls and schedule Apparatus repairs
- Greet customers upon arrival for service appointments
- Maintain appointment and work scheduling as directed by the Service Manager
- Prepare repair orders showing parts and labor estimates in accordance with
established procedures - Daily data entry of parts, supplies, labor and outside vendor repairs on repair order
- Route completed repair orders for invoicing
- Ensure customer service standards are being met
- Route completed repair orders for invoicing daily, upon completion
WHAT YOU BRING TO THE TABLE:
- Positive can-do attitude!
- Previous experience as a service writer or advisor (truck or automotive industry preferred).
- Strong understanding of vehicle systems and repair terminology.
- Excellent communication and customer service skills.
- Proficient in repair order software and basic computer programs.
- Ability to multi-task and work efficiently under pressure.
BENEFITS:
- Health Insurance
- 401K with Company match
- Paid time off
Apply today and be a part of a growing, customer-focused shop!