Job Description
Job DescriptionDescription:
The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.
Scope of Position: Under the supervision of the Program Director, the Evening Supervisor plays a key role in support planning by collaborating with Case Managers and clients to identify the client's strengths, needs, abilities, and goals. The Evening Supervisor is responsible for educating clients about available community services, assessing their eligibility, and facilitating enrollment in various programs such as public benefits, Veterans services, educational opportunities, volunteerism, and vocational services. This role requires timely and accurate documentation in compliance with agency policies. Additionally, the Evening Supervisor works to maintain and strengthen community involvement by identifying local needs and fostering productive relationships with community resources, groups, and individuals.
Essential Position Functions:
- Responsible for supervising the physical condition of the facility, including but not limited to apartment inspections, conducting quarterly fire drills, overseeing self-preservation drills, and ensuring residents live in a clean and safe environment.
- Provides preventive interventions to individuals to reduce unnecessary decompensation, hospitalizations, and relapses, and clearly documents all contacts and interventions in AWARDS.
- Available 24/7 for crisis management related to residents or building issues.
- Ensures the delivery and documentation of client services, including monthly service-linked progress notes, collateral contact notes, monthly summary notes, service/support plans, assessments, and consents.
- Monitors all on-site staff during evening hours and provides direct supervision to the Community Resource Specialist.
- Assists the Program Director and Assistant Director with staff scheduling, meetings, training, and new hire orientation.
- Supports the Program Director and Assistant Director in ensuring compliance with contractual obligations, including facilitating appropriate admissions and discharges, maintaining census, incident reporting, and completing required documentation. Also attends internal agency meetings and trainings.
- Assumes all managerial responsibilities in the absence of the Program Director, under the direct supervision of the Assistant Program Director.
- Ensures the monthly group calendar is updated regularly, and collects attendance records and workshop materials for administrative binders.
- Performs other duties consistent with the program's goals and objectives, as assigned by the Program Director, Area Director, AVP, VP, and/or SVP.
Requirements:
- High School Diploma required.
- Bachelor’s degree in Human Services or a related field preferred.
- Minimum of 3 years of experience working in a supportive residential program and/or with individuals experiencing serious mental illness and homelessness.
- Experience working with individuals with mental health conditions, including crisis intervention and managing trauma-triggered behaviors.
- Full-time schedule: 35 hours per week, five days including one weekend day, from 12:00 PM to 8:00 PM.
- Strong time management, communication, and organizational skills.
- Ability to remain calm under pressure; must be stress-resistant, flexible, and open to feedback.
- Creative and solution-oriented team player.
- Willingness and ability to perform CPR, First Aid, AED, Crisis Intervention, and administer Naloxone.
- Experience supervising both clinical and operational staff.
- Preferred: Knowledge and experience with the AWARDS case management system.
- Ability to thrive in a fast-paced, dynamic work environment.
- Knowledge of local health, education, and public benefit resources for underserved populations.
The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer