IT Field Service Engineer NYC (Level II MSP Experience Required)

Job Description

Job DescriptionSalary: Competitive

Title:IT Field Service Engineer (Level II MSP Experience Required)

Location: Must Live in New York City / New York Metro

Work Type:Hybrid (Field, Office, Remote)

As an IT Field Service Engineer (Field), you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations, in-office technical configuration, and at times can be remote for customer locations in the NJ / NY Metro area.

Key Responsibilities:

• Provide technical services to our clients based in the New Jersey/New York metro markets
• Research technically sound solutions to small and medium business technology environments
• Utilize monitoring tools and services to support our client base Provide outstanding customer service with direct interaction with the client base
• Document project and support calls with clear and concise communications
• Set up system and network architecture for new and current business clients
• Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN
• Monitor Disaster Recovery and Business Continuity solutions

Basic SkillProficiencies Required in the following technologies:

• Active Directory / Group Policy configuration, troubleshooting, and maintenance
• Prior Managed Services (MSP) experience required.
• Microsoft Azure, IntuneAndroid, and IOS knowledge
• Virtualization experience with VMWare / Hyper-V ISCSI, LAN/WAN, WiFi, Firewall, and Routing knowledge Windows Server OS experience with install, troubleshooting, management and maintenance
• Basic Linux a plus, but not required.

Requirements:

• High School Diploma or equivalent required; Some college preferred.
• 5+ years of experience serving IT support needs required; prior MSP experience is required.
• Prior experience with Microsoft 365 experience and Teams required.
• Strong Windows Desktop experience, installation and troubleshooting.
• Mac experience preferred.
• Ability and comfortable working directly with clients
• Excellent documentation skills required.
• Ability to write technical processes and perform technical duties
• Licensed and own a vehicle, willing to travel within the NJ/NY Metro area-
• Advanced understanding of IP, DNS, and the OSI model Knowledge of current and previous technologies
• Solid communicator with excellent professional client skills
• Key Certifications in the Industry
• Exceptional problem-solving skills

This is a career-oriented position with excellent benefits package, 401k with companymatching program, travel reimbursement and excellent holiday/paid time off program. Join us and come be a part of this hyper-growth company!

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