Job Description
Job Description
Job Description
As the Hospitality + Luxury Partnerships Manager you will work at one of LIVunLtds
luxury residential buildings to oversee the concierge services the resident tenants
receive. The Hospitality + Luxury Partnerships Manager will oversee day-to-day
related concierge and facility functions, staff management, programming events and
administer company policies and procedures. As the Hospitality + Luxury
Partnerships Manager, you will serve as the main point of contact for all things
related to concierge requests and assist in managing the Lifestyle Associate/s. The
ideal candidate need to be hospitality centric and have experience in event
coordination/execution, concierge styled delivery, and the ability to curate local
luxury vendor partnerships.
ESSENTIAL RESPONSIBILITIES
Elite Hospitality delivery, Large Scale Facility Operations and Vendor Networking/Partnership
Development
- Be the point of contact for residents use and lifestyle experiences in the amenities
spaces
- Work with corporate Creative Team to coordinate programs, activities, classes, and
events on property.
- Ensure LIV approved branding assets are prominent on property.
- Execute/Host on-site programming events and functions.
- Reconcile and submit invoices for all purchases and expenses.
- Discover, Develop and maintain strong relationships with local businesses, restaurants,
and preferred luxury vendors, for use as resources and or referrals to residents.
- Complete and maintain a Neighborhood Guide for local businesses in proximity to
the property.
- Dress professionally and polished at all times; when applicable wear corporate
approved LIV apparel while working.
Operations + Facility Management
- Ensure that all amenities facilities and components are operational for daily use
- Monitor package service and dry cleaning.
- Log and assign maintenance requests to appropriate party.
- Oversee day-to-day facility operations, including daily upkeep and managing the
cleaning and maintenance of equipment
- Ensure compliance with safety/emergency/incident/accident protocols.
- Maintain effective communication with residents, supervisors, building management
and ownership in order to keep them apprised of club operational needs,
happenings, and occurrences.
- Training, educating, monitoring, and coaching on-site staff on all facility procedures.
- Reporting issues to property management, such as HVAC, lighting, plumbing, painting,
hazards, etc.
- Reporting of applicable KPIs for client updates, evaluation and performance tracking
Fitness + Group Fitness Programs
- Promote and coordinate LIVunLtds personal training sessions, private instruction, and
massage services for residents.
- Display and stock marketing materials on-site provided by the Creative Team.
- Relay client and resident group fitness programming feedback and requests to Fitness +
Wellness Director.
Pool Operations (location dependent)
- Maintain daily and seasonal operations
- Hire, train and manage seasonal Lifeguard staff
- Monitoring Lifeguard attendance and performance.
- Maintaining Department of Health daily, weekly and monthly recording on chemistry,
system maintenance, and usage.
- Report any issues or repair needs to property management, LIVunLtd management,
pool service provider and all parties necessary to maintain compliance requirements.
- Identify and propose repairs, annual maintenance and upgrade items.
SKILLS AND QUALIFICATIONS
- Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury
retail.
- In-depth knowledge of New York City and Brooklyn attractions, nightlife, restaurants,
and shopping.
- Enthusiastic, passionate and knowledgeable about the hospitality industry.
- Thrive in a dynamic, fast paced environment.
- Excellent verbal and written communication skills.
- Superior time management skills.
- Knowledge of multiple languages is an additional asset
- Knowledge of BuildingLink and Salesforce are bonus qualities.
- Proficient in Google suite
- Ability to work independently with remote supervision.
- Ability to work with all levels of staffing, other management and clientele.
Great opportunity for those with experience as a personal assistant, concierge, and
event planner or those who have worked in guest services, member services, private
membership clubs.
BENEFITS
As a Member of the LIVunLtd Team you can expect:
- Growth opportunities
- A fun, friendly, professional working environment
- Competitive compensation within industry standards
- Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
COMPENSATION
Being the third party nature of LIVunLtd, salaries are dependent on relevant experience and the location of the position.
LIVunLtd is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States