MEDICAL CASE MANAGEMENT MANAGER

Job Description

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary:

We're looking for an organized professional full-time Medical Case Management Manager for our Manhattan location. The ideal candidate is someone who is able to interact with all levels of external and internal customers with a high level of professionalism.

Job Responsibilities:

• People Management - provide day-to-day operation oversight of the medical case management staff.
• Direct Care - ensure that issues/concerns encountered or raised at/by the patients are resolved; to ensure smooth operation of the medical case management, including troubleshooting any crisis with clients, grievance, complaint, etc. with patients and/or team.
• Project Management - create and maintain up to date clinical supervision logs.
• Quality Assurance and Quality Improvement - perform quality assurance and quality improvement activities.
• Collaboration and Outreach - facilitate on-going care team communication for betterment of patients.

Qualifications:

• Advanced degree in related field (i.e. health, nursing, mental health, or public health) with 3 years of full-time experience in related field required. Bachelor in related field with 5 years of full-time experience in related field may be considered.
• Two (2) years of supervisory experience to paid staff preferred.
• Experience working with target populations strongly preferred: individuals with Serious Mental Illness, substance use disorders (SUDs), immigrants, LGBT and/or high risk of or living with HIV/AIDS.
• UAS-NY certification required within 1 month of hire.
• Appreciation of and commitment to Apicha’s mission and values.
• Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).
• Ability to work effectively in both a collaborative as well as individual setting.
• Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC.
• Excellent customer service skills to assist in resolving any issues.
• Strong verbal and written communication skills – for both internal and external communications

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.