Job Description
Job DescriptionBenefits:
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Training & development
- Health insurance
Guest Service Agent
We are seeking a friendly, detail-oriented Guest Service Agent to deliver exceptional service during check-in, throughout each guests stay, and at checkout. This role includes working the Night Audit shift (11:00 PM 7:00 AM) as needed. Weekend availability is required. The ideal candidate is dependable, professional, and passionate about creating memorable guest experiences.
Qualifications:
- High School diploma or equivalent required; college coursework or hotel experience preferred.
- Computer experience and strong communication skills are essential.
- PMS (Property Management System) experience is a plus.
- Ability to multitask and maintain a friendly, professional demeanor at all times.
- Must be able to lift up to 15 lbs and stand during the entire shift.
Key Responsibilities:
- Greet and assist guests, ensuring a positive experience.
- Handle check-ins, checkouts, and inquiries about hotel services.
- Manage reservations, rate quoting, and follow cash handling policies.
- Complete shift checklist, balancing paperwork and ensuring accuracy.
- Be knowledgeable about hotel services, promotions, and emergency procedures.
- Maintain cleanliness and organization at the Front Desk.
Apply now to join our team at Northport Hotel!