Job Description
Job Description
Our Company Brand:
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few) and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!
Who We Are Looking For:
- Passionate outgoing skilled estheticians who offer the highest quality facial workouts to our clientele
- Customer service-oriented professionals who establish long term relationships with customers
- Experts in skincare and facial wellness who offer clients an excellent personalized service, pertinent to their specific skin concern
Job Duties & Responsibilities:
- Build and maintain positive and long-lasting client relationships through exceptional customer service skills
- Practice utmost professionalism and embrace company standards at all times
- Exhibit articulate and positive communication with clients and team members, contributing to healthy employee culture and luxury brand reputation
- Meet or exceed daily and monthly sales goals, show understanding of strategic sales tactics, and educate clients to the FaceGym brand
- Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices
- Demonstrate problem solving abilities and resourcefulness while performing workouts, and tactfully handle client concerns as necessary
- Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
- Implement retail and merchandising practices to achieve sales goals, through effective sharing of technical knowledge and educational information with clients and co-workers
Job Skills and Requirements:
- Must be eligible to work in the US, and have a valid New York Esthetician License
- Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month
- Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training
- Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
- Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
- Must be willing to support across all locations when necessary, to further support and drive the business
Our brand values
Teamwork
Adaptability
Ownership
Respect
Our Company Benefits:
- Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
- Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
- Diverse medical coverage options for individual & family, through employer-contributed health insurance
- Dental and vision coverage for individual & family
- Generous PTO (paid time off) packages, for both full-time AND part-time employees!
- Employer-sponsored life insurance, and 401K pension plan
- Confidential “employee assistance programs” through independent third-party provider
- Great discounts on FaceGym workouts and products
- Exceptional education and training in advanced techniques and technologies
- Career progression and growth opportunities through internal promotion and recognition
- Employer sponsored Employee Discount Program
Pay Structure:
- Trainers are paid according to the standard pay structure of “hourly versus commission” wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher – total service commission (which is issued at 18% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the ‘primary duty’ category of client service time (issued at $20 per hour)
- $40/hr event pay
- Retail commission: 25% for skincare and manual tools, FaceGym EMS and electric tools 10% commission, and 3rd party product at 5% commission