Job Description
Job Description
Full-Time, Hybrid
The Technical Trainer, under the supervision of the Training Coordinator/Supervisor or designee, will be responsible for delivering classroom and virtual training, assisting with the testing of training databases, facilitating the use of eLearning simulation exercise, as well as curriculum revision, development, and review. The audience for this training includes State staff from the NYS Office of Children and Family Services (OCFS), local district social service (LDSS) staff, subcontractors/agents of local departments of social services, legally exempt enrollment staff, and other authorized agents responsible for licensing, registering, enrolling, and supporting childcare providers, and employees of other agencies deemed eligible by OCFS who provide services/resources for families in State-sponsored employment and self-sufficiency initiatives. The Technical Trainer will carry out all duties and responsibilities listed in detail below.
- Support the use of NYS child day care proprietary applications (CCTA, CCFS, CCFS2, and FAMS) by delivering instructor-led classroom-based and virtual technology training for the identified audience.
- Travel within NYS and train new and experienced staff in the use of the statewide computer systems in online, web-based, and lab-based settings. Travel currently equates to less than 10% of this position.
- Provide post-classroom support and technical assistance to users and maintain a working knowledge of system functionality as it is updated and modified.
- Complete required reports and documentation as needed and assist in the development and revision of curricular materials, including content development, editing, proofreading, formatting, and document organization.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor's degree from an accredited college or university or comparable work/school related experience with an emphasis in human performance technology, training, or a related area.
- Two years' experience training adult learners in classroom and virtual learning environments.
- Knowledge of adult learning theory and experience with the development and design of curricula for adult learners.
- Excellent written and oral communication skills.
- Strong critical thinking skills and the ability to work independently on assigned training deliverables and/or curriculum development projects.
- Demonstrated computer proficiency in Word, Excel and PowerPoint and an ability to learn new software products and operating systems quickly.
- A proven track record of high-performance management of multiple tasks and deadlines simultaneously.
- Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
- Ability to lift up to 40 lbs.
- Ability to work variable days and work hours and travel regularly throughout NYS, including travel to areas that may not be served by public transportation.
- Commitment to teamwork and proactivity fostering a collegial work environment.
- Strong commitment to Diversity, Equity, and Inclusion within the YRI culture.
Preferred
- Knowledge of New York State Child Day Care Policy and Regulations.
- Familiarity with proprietary software preferred. (ex: CONNECTIONS, CCTA, CCFS, CCFS2, FAMS)
- Experience training computer database systems or related technical and/or systems related topics.
A valid NYS Driver's license is required.
Candidates from diverse backgrounds are encouraged to apply. YRI is an Equal Opportunity/Affirmative Action Employer. YRI is committed to ensuring equal opportunity for persons with disabilities and workplace diversity. It is the policy of YRI to provide reasonable accommodation to qualified applicants and employees with disabilities to enable them to perform the essential functions of the position for which they are applying or for which they are employed. YRI does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.