Job Description
Job Description
We are looking for a Front Desk Coordinator to join our team and provide exceptional service to patients across our 5+ orthodontic practices in Brooklyn and Queens. As the first point of contact, you’ll play a key role in creating a warm, welcoming atmosphere while ensuring seamless office operations.
???? Competitive Pay: Hourly rates start at $18 per hour, with higher compensation available for candidates with meaningful experience!
What You'll Do:
✔ Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
✔ Handle check-ins and check-outs, ensuring all required paperwork is completed and filed correctly.
✔ Verify insurance coverage, process claims, and assist with billing inquiries.
✔ Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
✔ Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
✔ Confirm appointments and provide pre- and post-treatment instructions to patients.
✔ Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.
What We're Looking For:
✔ High school diploma or equivalent.
✔ Experience as a dental receptionist or in a similar administrative role (preferred).
✔ Proficiency in dental office software (Dentrix Ascend, Eagle soft, Open Dental).
✔ Strong communication and customer service skills, with a patient-first attitude.
✔ Excellent organizational and multitasking abilities to manage a busy front office.