Job Description
Job DescriptionSalary: $30-35/hr
Location
- New York, NY (In-Office + travel to NYC-based clients)
Employment Type
- Full-Time | Non-Exempt | Monday-Friday, 9am-6pm EST
About This Role
Techvera is looking for an IT Field Service Technician to join our New York team. In this role, you will be responsible for supporting multiple clients for routine site visits and emergent issues. Reporting to the Service Delivery Manager, you'll play a crucial part in maintaining high levels of client satisfaction and ensuring the seamless functionality of their technology platforms.
This is a hands-on role where you'll be out in the field, tackling complex technical issues, implementing new solutions, and offering expert guidance. Your responsibilities will cover a wide range of IT challenges, from troubleshooting hardware and software to configuring network devices and managing cloud platforms. The ideal candidate is comfortable being the face of Techvera in a variety of environments, from law firms to restaurants and more.
If you thrive on problem-solving, enjoy direct client interaction, and are passionate about delivering exceptional IT service, we want to hear from you! Even if you don't meet every qualification listed, we encourage you to apply.
What You Bring
- IT Support experience supporting clients with complex technology platforms.
- Experience dealing with challenging tickets, scenarios and clients.
- Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.
- Email platforms including Microsoft 365 and Google Workspace.
- New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.
- Basic understanding of TCP/IP, networking, VPN and firewalls.
- Basic understanding of Sonicwall, Meraki, Ubiquiti and Cisco Small Business Products preferred.
- Windows 8/10/11 - Basic Support relating to the tickets being worked on.
- Mac OsX Support - Basic Support relating to the tickets being worked on.
- Some exposure to Connectwise Command or similar RMM products.
- Familiarity with ConnectWise, IT Glue, RMM tools, and ticketing systems is a plus.
- Strong documentation skills and attention to detail.
- Ability to work independently and manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- Ability to lift up to 60 lbs, stand for extended periods, and use basic hand tools.
What We Offer
- Competitive Salary: $30-35/hr
- Comprehensive Benefits: Company-paid premiums for medical, dental, and vision
- PTO: Flexible vacation, paid holidays, sick days, and mental wellness days
About Techvera
Techvera is a high-growth digital transformation platform on a mission to redefine the managed services space. We believe most MSPs get it wrong and were here to fix that. Through exceptional service, smart strategy, and integrated solutions, we help businesses thrive in an increasingly digital world.
Backed by incredible investors, were investing deeply in building the #1 place to work in the digital transformation industry. Our vision is to create a national network of integrated MSP/MSSP brands and we want you to help us lead that charge.