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Customer Quality Engineer

Oetiker
locationLancaster, NY, USA
PublishedPublished: 6/14/2022
Manufacturing
Full Time

Job Description

Job DescriptionCompany Description

Oetiker provides customers with the peace of mind
that their mission-critical components are reliably
connected. We are a global leader in high-end
connecting solutions for the vehicle industry and for
high-value applications in industrial segments. Our
expertise in high-quality clamps, rings, straps and
quick-connectors ranges from powertrain and
drivetrain applications to medical applications. We
offer engineering, prototyping and testing support to
quickly create comprehensive solutions for
overcoming clamping and connecting challenges.
With 1800+ employees in more than 30 countries
and over 75 years of experience, we are the trusted,
global, long-term partner for the world’s leading
OEMs.

Job Description

Salary Range: $95,000 - $116,000

  • Responsible for customer & internal quality issue fast response.
  • Complete analysis of customer part returns or internal non-conformances to determine root cause.
  • Documents, tracks, facilitates, and completes customer or internal corrective actions with cross-functional team.
  • Supports customer visit / audits.
  • Supports the quality laboratory with customer or internal non-conforming product containment and sorting activities.
  • Is responsible for the timely and accurate reporting of customer and/or internal quality performance indicators.
  • Works with Supplier Quality on external sourced non-conformities.
  • Works directly with both management and employee level on continual improvements of our quality system.
  • Attend daily Operations Meeting as an integral member in communicating status of customer or internal complaints.
  • Document Control / Development; Procedures, Instructions, Work Instructions, etc.
  • Prepare graphs or charts of data as needed in support of continuous improvement.
  • Prepare special quality documentation / reports (i.e. MMOG, SCR’s, ECR’s, Quality System Assessments).
  • Supports in APQP activity to ensure successful new product launches.
  • Supports to ensure compliance to IATF-16949 & ISO 14001.
  • Conducts internal audits.
  • Procedural review and improvements.
  • Drives initiatives to foster a zero-defect culture in the plant
  • Supports PPE in PFMEA audits (reverse, high RPN)
  • Participates in Scrap reduction improvement

Qualifications

  • Bachelor’s Degree in Engineering or a minimum of 10 years’ equivalent experience required
  • Proficiency in 8D problem solving, 5 Why Analysis
  • AIAG Core Tool Training (APQP, PPAP, FMEA, Control Plan, MSA, SPC)
  • The ability to read / interpret blueprints and specifications including GD&T
  • Knowledge of IATF16949 & ISO14001 Standards.
  • Excellent communication and follow-through skills and attention to detail
  • Able to collaborate effectively across departmental functions
  • Proven ability to promote transparency and effective reporting methods for audiences ranging from the “shop-floor" to the management & customer level
  • High integrity, fair, emotionally mature, self-aware
  • Active listener, coach mentality, able to constructively challenge



Additional Information

Ability to travel between Oetiker locations as applicable.

This is a 1st shift position. Regular hours are 8:00 am - 4:30 pm. Monday - Friday

What We Offer:

  • Competitive compensation packages
  • Paid Time Off (starts at 17 days a year)
  • Medical, Dental, Vision
  • Generous 401k match
  • Education tuition reimbursement program
  • Opportunities for Advancement
  • Comprehensive Training Program and access to Online Learning
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