Job Description
Job Description
At Ferragamo, we're more than just building a Brand We are re redefining luxury fashion.
Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.
And you’re more than just joining a Team.
We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.
Let’s Evolve Iconic and create the next exciting chapter
About Us:
Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.
Ferragamo is certified as a Great Place to Work (learn more about the certification here).
The part you will play
We are currently looking for a Cashier at our Woodbury location
The Cashier will guide all front of house and back of house monetary/customer transactions. Guide all stock activities: inventory, organization, control, audits etc; Proactively execute shipping and receiving process. Report any issues to Manager and take necessary steps to resolve; Demonstrate effective communication and collaboration through relationships developed throughout the Ferragamo team; Partner with store management to form a cohesive team focused on regular communication and propose remedial measures where necessary.
The Responsibilities
Ownership:
- Adherence to all POS procedures; credit card and check authorization guidelines are scrupulously followed; transactions are processed accurately; using correct upc/associate information; send sales processed with appropriate sales tax and shipping charges.
- Process repairs, determine nature of repair and any charges; communicate realistic timeframe and any changes to customer control paperwork, filing of repair documents and track repair process; notify customer of any delays and of finished repair.
Collaboration:
- Use telephone according to guidelines; answer in 2-3 rings; use approved greeting; convey professionalism and positivity; monitor holds; take and track messages.
Customer Centricity:
- To graciously acknowledge all customers and conduct all interactions courteously and professionally, in a manner which enhances the customer’s experience and opinion of Salvatore Ferragamo.
Agility:
- Proactive when solving problems to ensure positive outcomes as it relates to stores POS system, processing sales efficiently and accurately in accordance with established markdown, price override, post void, and procedures.
- Prioritize all of the front of house responsibilities as well as the ad hoc needs of the selling floor and provide our customers with exceptional service
The Qualifications
- Proficiency using technical resources for client outreach, such as, POS, CRM, etc.
- Dedication and resilience to finding solutions and timely movement of merchandise.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
- Excellent English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
- You take authentic ownership, strive for more self-awareness and are a passionate role model.
Physical requirements
- This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended periods of time
- May occasionally involve stooping, sitting, kneeling, crouching & climbing step stools
- Involves lifting of at least 50 lbs.
Schedule
- Regular and reliable attendance, normally 5-days a week
- Full time schedule (37.5 hours); Part-time schedule (20-29 hours per week)
- Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs.
Equal Employment Opportunity Statement
Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.
Disability Accommodation
Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Vaccination Requirements
Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize