Trainer

Job Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Trainer is responsible for coordinating and facilitating training programs including, but not limited to, orientation, new hire training, contact center, and technical systems training. This role partners to reach overall department and organizational goals, assisting with course creation, implementation, evaluation, and maintenance of training information.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Facilitate in-person and virtual classes on leadership development in addition to orientation, technical skills and other training as assigned, utilizing various methods and modalities.
• Organize and deliver formal role-based training.
• Prepare materials for training sessions, coordinate scheduling, send reminders, create rosters, and maintain attendance records.
• Provide exercises and activities that enhance the learning process.
• Assist in course development for various projects and programs.
• Partner with department SMEs to ensure training is accurate and aligns with needs.

• Develop learning aids such as PowerPoint presentations, manuals, job aids, and tutorials.
• Ensure orientation and formal training information is current at all times, proactively updating material and seeking feedback.

• Implement testing methods to assess learner performance.
• Develop and distribute training evaluations to appropriate recipients.
• Design, maintain, and distribute training surveys, adhering to the survey timeline.
• Communicate feedback, trends, recommendations, and challenges to the L&D Team.
• Ensure training platforms are set up and prepared for learners prior to a training event.
• Manage the Learning & Development shared inbox.
• Manage the Learning & Development ticket queue.
• Coach and mentor learners to achieve goals.
• Perform assessments of learner understanding and retention
• Maintain training materials to ensure accuracy and consistency.
• Conduct department and branch visits to bring training on-site to different locations.
• Collaborate with the training team and stakeholders to analyze needs and support training initiatives.
• Make recommendations for training needs and process improvements
• Perform other related duties as requested and special projects as assigned.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Minimum three years of frontline financial services experience required.
• Training facilitation experience required.
• Credit Union experience preferred.
• Experience using MCU core system and ancillary applications preferred.
• Excellent verbal and written communication.
• Advanced proficiency in Microsoft Office Suite: Word, PowerPoint, Outlook & Excel.
• Experience with learning development tools such as Articulate/Storyline and Vyond
• Excellent facilitation skills.
• Excellent time management skills.
• Ability to travel within NYC.
• Highly ethical.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.