Job Description
Job Description
Main Function:
Works within a team environment scheduling outpatient exams for various hospital services, and various Hospitals. Reports directly to the Central Scheduling Supervisor.
Duties and Responsibilities:
Communication:
- Promptly answers phones in a professional and courteous manner.
- Utilizes various telephone applications- forwarding, conference calls, etc.
- Employee may function as a Switchboard Operator
- Ability to schedule simple and complex patient appointments- for various depts. CT, US, MRI, X-RAY, PET/CT, MAMMO, DEXA. HEART INS. - ECHO, NUCLEAR STRESS TEST, STRESS ECHO, HEART CATH, EP STUDY, ETC.
- Is responsible for order entry of exams.
- Scheduled in a timely manner.
- Communicates courteously and effectively with Patients, Offices, Departments, Doctors, Nurses, etc.
- Demonstrates an Understanding medical terminology.
Clerical:
- Understanding the ability to locate a patient in various systems- Soarian, Qmed, eCw.
- Knowledge of All insurances. Whether it's Primary or Secondary
- Knowledge of Allocating Insurances and checking for Eligibility
- Demonstrates insurance knowledge utilizing insurance verifications tools to accurately verify patients insurance
- Making sure there's an Authorizations, or No Authorization Required. Getting expiration dates for the Authorizations, or Reference numbers for No Authorization Required.
- Knowledge of ICD-10 codes to ensure the medical center receives maximum reimbursement.
- Knowledge of Medicare requirements and ICD-10 Codes that are approved and to communicate with the provider or office when a code is not approved.
- Knowledge of Procedure Codes (CPT Codes)
- Demonstrates a thorough understanding of medical terminology.
- Knowledgeable of the different type of procedures scheduled.
- Knowledge of what test needs Labs and what Labs are needed.
- Knowledge of height and weight on specific exams
- The ability to accurately schedule patients exams for all departments and to best utilize the technologists time.
- Knowledge of all patient preps for all exams and communicates this information at the time of scheduling.
- Prioritizations and sequence of exams.
- Communicates all questions to the appropriate department.
- Ability to conference with other departments to bring about conflict resolution to scheduling issues.
- Demonstrates the ability to be cross trained within the department as required by the Supervisor/Director.
Computer:
- Demonstrates basic computer skills.
- Demonstrates the knowledge and ability to work within the Medical Center's computer system. Soarian, Qmed, and eCw.
- Maintains computer security.
Working Relationship:
- Has general knowledge of the Hospital's departments and interactions with each other.
- Interacts with physician and offices in a positive and courteous manner.
- Establishes and maintains collaborative working relationships with other health team members.
- May perform other duties as requested by supervisor/manager which contributes to the smooth operation of the department.
Quality:
- Demonstrates reliability in the conscientious, complete and accurate manner in which work assignments are performed.
- Demonstrates quality improvement principles in daily work and participates in QI monitor and reporting.
Quantity:
- Demonstrates flexibility in work schedule to meet the needs of the department.
- Demonstrates the ability to perform multiple tasks as required by the position.
- Continuously utilizes time to maximize full potential, sets priorities.
- Uses good organizational skills.
- Time management.
Safety:
- Functions within an awareness of risk management and safety issues, reports concerns appropriately.
- Maintains complete understanding of Arnot Health's emergency codes.
Professionalism:
- Is accountable for his/her own actions.
- Maintains professional behavior and appearance, and Wear's Arnot Health's Id Badge.
- Maintains and respects patients and patient confidentiality.
- Addresses customers in a pleasant and respectful manner, displaying courtesy at all times.
- Attends staff meetings.
Other:
- Is responsible for attending all annual mandatory educational programs as required by position.
- Employee understands and demonstrates the importance of satisfying the needs of the customer/patient.
- Interacting in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically.
- Taking the initiative to maintain communication with the customer in order to provide a pleasant experience with the Arnot Health.
- It is understood that this job description list typical duties for the classification and is not to be considered inclusive of al duties, which may be assigned.
Education:
- High School graduate or equivalent. Hospital experience preferred. Knowledge of medical terminology and ICD-10 Coding required.
Experience:
- Good organizational, communication, and customer relations skills.
- Telephone courtesy.
- Service oriented experience preferred.
Cardiopulmonary Resuscitation (CPR) Requirements:
- No CPR required
- Light physical effort. Typical office job.
Exposure Category:
- Category III Tasks that involve no exposure to blood, body fluids, or tissues.
- Category I Tasks are not a condition of employment
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