Job Description
Job Description
WHO WE’RE LOOKING FOR
Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer fantastic medical, dental and vision benefits and have a generous PTO and 401k match!
We want to learn more about you and the kind of team culture you can help us create. We’re interested in your relevant skills and what you can do. We’re even more interested in your positive attitude and flexible mindset!
THE OPPORTUNITY AT HAND
We are seeking a detail-oriented and passionate Clinical Trainer to join our team. You will be responsible for developing and delivering comprehensive training programs on computer systems, including but not limited to NextGen, Clearwave, Rivet and 4PC. The trainer will ensure that Medical Receptionist and Surgical Coordination staff are proficient in using these systems to optimize billing, coding, patient check-in, and overall revenue cycle processes to deliver outstanding customer service to our patients.
OUR EXPECTATIONS OF YOU
- You will educate staff on industry best practices to optimize performance and customer service
- You will train staff on standard processes and protocols to ensure consistency and compliance
- You will develop and teach efficient workflows tailored to ophthalmic practices
- You will ensure all training materials are up to date with the latest system updates and healthcare regulations
- Train staff on billing documentation and best practices
- Conduct comprehensive training sessions and offer post training support to staff
- Provide comprehensive training to new staff and entities on systems and workflows
- Ensure smooth onboarding and integration into existing processes
- Lead in-person and virtual training sessions for healthcare staff, focusing on ophthalmic practices and manage the training calendar
- Ensure timely communication and scheduling of training events
- Collaborate with business leaders to research, develop, and maintain manuals and documentation of procedures, training programs, and support materials
- Continuously improve and maintain abstraction workflows to enhance efficiency and accuracy
- Track enrollment and attendance in training classes to ensure optimal participation and engagement
WHAT YOU'LL NEED TO SUCCEED
- You have a Bachelor's degree in Healthcare Administration, Information Systems, or a related field
- You have 3+ years of experience in systems training, preferably with NextGen and Clearwave
- You have strong knowledge of NextGen and Clearwave RCM systems
- You have thorough knowledge of CPT coding, ICD-9 coding, and government and other third-party payor requirements and policies, with an emphasis in ophthalmology
- You have excellent communication and presentation skills and are able to easily create engaging and effective training materials
- You are proficient in e-learning platforms and virtual training tools
- You aren’t just detail oriented – You’re meticulous when it comes to training content and delivery
- You’re adaptable, supportive and approachable, and can tailor your style to your audience
WHO WE ARE
Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood through adulthood. We build relationships with our patients that last a lifetime.
With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-Center, New Vision Cataract Center, AIO, and others.
At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.