Facilities & Maintenance Manager - Manhattan & Queens

Job Description

Job DescriptionOverview:
We are seeking a hands-on and proactive Facilities & Maintenance Manager to oversee the upkeep and preventative maintenance of our Manhattan-based bakery cafés and production facility in Maspeth, Queens. This role is vital in ensuring the seamless operation of all mechanical, HVAC, and infrastructure systems across the business.
Key Responsibilities:

• Lead all maintenance and preventative maintenance programs for retail stores and the Maspeth production facility
• Manage relationships with external service vendors and contractors, ensuring quality and timely service
• Troubleshoot and coordinate repair of HVAC, refrigeration, plumbing, electrical, and other critical building systems
• Maintain a maintenance calendar and ensure all equipment inspections and service intervals are met
• Respond to urgent facility issues and dispatch appropriate support swiftly
• Track and report on maintenance budgets and repair costs
• Partner with store managers and department heads to align on repair priorities and minimize disruption
• Maintain accurate logs of work orders, equipment manuals, and warranties
• Support future store build-outs and renovations from a mechanical/equipment lens
• Recommend and implement systems or tools to improve long-term equipment health and reliability

Qualifications:

• Proven experience in facilities or maintenance management, ideally in hospitality, retail, or food production
• Working knowledge of HVAC systems, commercial refrigeration, electrical, and plumbing
• Strong problem-solving and communication skills
• Organized and detail-oriented, with ability to manage multiple sites
• Ability to respond to emergencies and urgent repairs on short notice
• Comfortable using basic maintenance tracking software or spreadsheets
• OSHA certification or related safety training is a plus
• Bilingual (English/Spanish) is a plus

Benefits:

• Competitive salary
• Health (up to 83% covered by company), dental, vision and life insurance
• Paid time off and sick days
• 401 (K) matching program
• Travel stipend or mileage reimbursement for store visits
• 50% discount at any Ole & Steen location (US, UK, and DK)
• Opportunities for growth within a growing company