Job Description
Job DescriptionWe are offering a permanent employment opportunity for a Front Desk Coordinator in LARCHMONT, New York. This role operates within the hospitality industry and requires a detail-oriented individual to manage the front office operations. The workplace is a vibrant environment where you will serve as the first point of contact for our members and guests, ensuring a smooth and efficient guest experience.
Responsibilities:
• Greet members and guests warmly, creating a personalized experience.
• Efficiently handle guest check-ins, check-outs, and reservations, ensuring accuracy in all processes.
• Coordinate with housekeeping staff to update room status and manage room assignments.
• Provide administrative assistance, including handling multi-line phone system.
• Offer concierge services, such as restaurant recommendations and transportation arrangements.
• Address member concerns professionally, escalate issues when necessary.
• Accommodate special requests from guests, ensuring their satisfaction.
• Maintain a high level of customer service at all times.• Possess strong administrative assistance skills with a proven track record in a similar role
• Experience in answering multi-line phone systems, managing calls, and directing them to the appropriate department or personnel
• Familiarity with providing concierge services, including managing appointments, travel bookings, and special requests
• Excellent customer service skills, with an ability to handle queries and complaints professionally and efficiently