On-Site Management Executive

Job Description

Job Description

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview:

The General Manager is responsible for overseeing all aspects of property operations, managing a diverse on-site team, maintaining compliance with cooperative policies, executing financial objectives, and ensuring high shareholder satisfaction. The property also features 24/7 security coverage, provided by a team of six security guards rotating across three shifts, ensuring safety and security at all times.

Responsibilities

1. Oversight of On-Site Staff

Lead and supervise a multidisciplinary on-site team responsible for maintaining the cooperative’s extensive facilities and ensuring smooth day-to-day operations. The team includes:

• 16 32BJ SEIU staff members, responsible for building maintenance, cleaning, groundskeeping, and other essential services to maintain the cooperative’s standards of living.
• Resident Manager (RM), who oversees the daily coordination of maintenance and operational staff, ensuring timely responses to service requests and proper implementation of tasks.
• Property Manager (PM), who supports operational oversight, assists with project management, and ensures compliance with cooperative policies.
• Front Desk Receptionist, who serves as the first point of contact for shareholders, tenants, and visitors, handling inquiries, communications, and administrative tasks.
• Six Security Guards, rotating across three shifts to provide 24/7 security and maintain a safe environment for all residents, tenants, and visitors.
• Provide clear leadership, guidance, and support to all team members to ensure alignment with the cooperative’s goals and expectations.
• Conduct regular staff meetings to communicate updates, set priorities, and monitor performance. Address performance issues promptly and provide training and professional development opportunities as needed.
• Foster a collaborative work environment, encouraging teamwork and accountability among all staff members.

2. Oversight of Property Operations and Repairs

• Oversee all activities and work performed on the 1 million square foot campus, ensuring efficient operation and maintenance of residential, commercial, and shared spaces.
• Manage repairs initiated by the cooperative, ranging from routine maintenance to large-scale infrastructure projects, ensuring timely and high-quality completion.
• Supervise and enforce compliance with the cooperative’s alteration application process for shareholder-initiated work, such as unit renovations, repairs, or installations.
• Review all shareholder alteration requests, ensuring they meet cooperative requirements and are in compliance with local building codes and regulations.
• Collaborate with the cooperative’s legal team, architects, and engineers to assess the feasibility and impact of proposed alterations.
• Communicate directly with shareholders to guide them through the application process, addressing any concerns or questions.
• Monitor ongoing alteration work to ensure it adheres to approved plans and does not disrupt the property or neighboring units.
• Conduct regular property inspections to identify and address maintenance needs, ensuring the cooperative remains in excellent condition.
• Act as the primary liaison between contractors, vendors, and shareholders for all work conducted on-site, ensuring clear communication and smooth project execution.

3. Operational Oversight

• Direct the day-to-day operations of the cooperative, ensuring the seamless functioning of all facilities and services.
• Address shareholder inquiries, complaints, and concerns promptly and professionally, striving to maintain high levels of satisfaction.
• Develop and implement strategies to enhance the efficiency and effectiveness of operational workflows, including maintenance scheduling, vendor coordination, and resource allocation.
• Maintain a visible presence on-site during standard hours, Monday through Friday (9 AM – 5 PM), and provide flexibility for alternate shifts, including every other Tuesday evening (12 PM – 7 PM).
• Ensure all shared spaces, residential units, and commercial facilities are well-maintained, clean, and compliant with health and safety standards.

4. Emergency Response and Coordination

• Oversee and maintain the cooperative’s emergency response protocols, ensuring preparedness for incidents such as fires, flooding, severe weather, or other emergencies requiring immediate action.
• Serve as the primary point of contact during emergencies, coordinating with staff, vendors, emergency services, and shareholders as needed.
• Manage back-office coordination for emergencies, ensuring timely communication and effective resource deployment.
• Lead on-site response for critical emergencies, such as severe flooding, fires, or safety incidents, ensuring the safety of residents, tenants, and staff while minimizing property damage.
• Document all emergency incidents thoroughly and provide detailed reports to the Board of Directors, outlining actions taken and recommendations for future preparedness.

5. Capital Projects Management

• Oversee and manage $30 million in open capital improvement projects, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with third-party project managers, contractors, engineers, and architects to plan and execute projects, such as infrastructure upgrades, system replacements, and building renovations.
• Provide regular updates to the Board of Directors on project progress, addressing any delays or challenges and proposing solutions.
• Monitor all phases of project implementation, ensuring that disruptions to residents and operations are minimized.

6. Board of Directors Support

• Sere avs a key advisor and liaison to the Board of Directors, ensuring they are well-informed on all aspects of property operations and management.
• Develop and present the monthly Board of Directors meeting package, which includes detailed financial reports, project updates, operational summaries, and shareholder communications.
• Attend the monthly Board meeting, held on the third Wednesday of each month, as well as additional special meetings, town halls, and community events as required.
• Maintain and execute a comprehensive action item list from each meeting, tracking progress on open items and ensuring timely follow-up.

7. Financial Oversight and Preventative Maintenance Planning

• Manage all financial operations of the cooperative, including budgeting, forecasting, and expense tracking, with a focus on optimizing cost efficiency.
• Utilize AvidExchange for invoice processing, vendor payments, and financial reporting.
• Collaborate with the Board of Directors to develop a Preventative Maintenance Plan that addresses current and future property needs.
• Assess all operational components of the property, including infrastructure, mechanical systems, and safety measures.
• Identify and prioritize repairs, open items, and new projects based on property conditions and shareholder needs.
• Ensure alignment with rapidly evolving local compliance initiatives and regulations in New York City.
• Negotiate vendor contracts and seek cost-saving opportunities while maintaining high-quality services.

8. Community and Shareholder Engagement

• Build and maintain strong relationships with shareholders, tenants, and commercial tenants by fostering open communication and responsiveness to their needs.
• Attend community events, shareholder meetings, and town halls to provide updates and address concerns.
• Actively engage with shareholders to create a collaborative and supportive community environment.

Perks

Reserved parking for the General Manager is available