Front Desk Attendant

Job Description

Job Description

The Embassy Suites in Saratoga Springs is seeking a Dynamic Hospitality to join our Front Desk team.

This position can be full, or part time based upon availability. We are currently looking for a qualified candidate that is available to work 3 PM-11 PM. The desired candidate will need to be available on weekends and Holidays. Reliable transportation is a must, as well as punctuality.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company DescriptionFull or Part Time PM Front Desk Agent 3pm-11pm requires weekend availability.

We are seeking a Front Desk Agent to join our team in providing exceptional guest service at our hotel. The ideal candidate will have a passion for hospitality and excellent communication skills.

**Duties:**

- Greet guests upon arrival and ensure a smooth check-in process

- Handle guest inquiries, requests, and complaints promptly and professionally

- Assist guests with check-out procedures

- Process reservations and cancellations accurately

- Maintain a clean and organized front desk area

- Provide information about hotel services, amenities, and local attractions

- Collaborate with other hotel staff to ensure guest satisfaction

**Requirements:**

-Computer literate

- Previous experience in a hotel or hospitality setting is preferred

- Proficiency in phone etiquette and customer service

- Strong communication skills with the ability to interact effectively with guests and team members

- Knowledge of hotel property systems is a plus (PEP) preferred

- Bilingual or multilingual proficiency is advantageous

- Ability to work night audit shifts if required

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person

Company Description

Full or Part Time PM Front Desk Agent 3pm-11pm requires weekend availability.\r\n\r\nWe are seeking a Front Desk Agent to join our team in providing exceptional guest service at our hotel. The ideal candidate will have a passion for hospitality and excellent communication skills.\r\n\r\n**Duties:**\r\n\r\n- Greet guests upon arrival and ensure a smooth check-in process\r\n\r\n- Handle guest inquiries, requests, and complaints promptly and professionally\r\n\r\n- Assist guests with check-out procedures\r\n\r\n- Process reservations and cancellations accurately\r\n\r\n- Maintain a clean and organized front desk area\r\n\r\n- Provide information about hotel services, amenities, and local attractions\r\n\r\n- Collaborate with other hotel staff to ensure guest satisfaction\r\n\r\n**Requirements:**\r\n\r\n-Computer literate\r\n\r\n- Previous experience in a hotel or hospitality setting is preferred\r\n\r\n- Proficiency in phone etiquette and customer service\r\n\r\n- Strong communication skills with the ability to interact effectively with guests and team members\r\n\r\n- Knowledge of hotel property systems is a plus (PEP) preferred\r\n\r\n- Bilingual or multilingual proficiency is advantageous\r\n\r\n- Ability to work night audit shifts if required\r\n\r\nJoin our team as a Front Desk Agent and be part of creating memorable experiences for our guests.\r\n\r\nJob Type: Full-time\r\n\r\nBenefits:\r\n\r\n\r\n401(k)\r\nDental insurance\r\nEmployee discount\r\nFlexible schedule\r\nHealth insurance\r\nPaid time off\r\nVision insurance\r\nWork Location: In person