Job Description
Job Description
Repair and Maintenance Coordinator
Location: Tri-State Area
About Maman
Maman is a French bakery, café, and lifestyle brand founded in 2014 by Elisa Marshall and Benjamin Sormonte. With locations across North America and Canada, Maman is inspired by family traditions and committed to using the highest quality ingredients. We’re known for our warm hospitality, thoughtfully curated café experience, and our famous nutty chocolate chip cookie.
Our menu features fresh breakfast and lunch options—from hearty salads and savory quiches to sandwiches and baked goods. Beyond our cafés, we host intimate events and collaborate with leading brands for activations and experiences. In September 2021, Elisa and Benjamin released Maman: The Cookbook, bringing our signature dishes and stories to kitchens everywhere.
Position Overview
The Repair and Maintenance Coordinator is responsible for organizing, scheduling, and overseeing repair and maintenance activities across Maman Tri-state locations. This role ensures that maintenance tasks are completed efficiently, cost-effectively, and in compliance with safety and operational standards.
The ideal candidate is detail-oriented, communicative, and highly organized, with strong logistical planning skills. They must be able to assess the scope and urgency of repair needs, determine when to utilize in-house maintenance staff versus outsourcing to external vendors, and clearly understand what constitutes an emergency repair situation. A successful coordinator will proactively manage repair timelines, optimize resource allocation, and ensure a rapid response to urgent issues to minimize operational disruptions and downtime.
Key Responsibilities
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Coordinate, schedule, and oversee all repair and maintenance lifecycles across Maman’s Tri-state locations.
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Prioritize and respond to maintenance requests in a timely and cost-effective manner.
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Evaluate repair needs and determine whether to assign to in-house Maintenance & Repair Manager or outsource to external vendors.
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Maintain an updated list of approved vendors and manage ongoing vendor relationships.
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Monitor and track work orders, repairs, and preventive maintenance through a maintenance management system or manual logs.
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Clearly identify and escalate emergency repair situations to ensure immediate resolution.
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Manage logistics related to repair schedules, parts ordering, contractor coordination, and access to locations.
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Ensure all maintenance work complies with safety regulations, company standards, and local codes.
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Maintain organized documentation of service records, warranties, inspection reports, and invoices.
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Monitor maintenance-related expenses and help manage budget adherence set in place by management.
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Communicate effectively with the VP of Tri-State Area & Operations Services, Maintenance & Repair Manager, Regional Operations Directors and store leadership on the status of repairs and service timelines.
Qualifications
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2–4 years of experience in facilities coordination, maintenance management, or related roles.
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Strong organizational and logistical planning skills.
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Ability to prioritize tasks and manage multiple work orders simultaneously.
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Clear understanding of when to escalate or treat a situation as an emergency.
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Familiarity with general building systems (plumbing, HVAC, electrical, etc.) is a plus.
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Strong communication skills and ability to work with both technical and non-technical teams.
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Experience coordinating with vendors and managing service contracts preferred.
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Proficiency in Google Workspace, Excel, or facilities management software a plus.
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Ability to occasionally travel between Maman locations as needed.
Why You’ll Love Working at Maman
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Competitive salary and benefits package
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Health insurance and paid time off
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Opportunities for internal growth and promotion within a rapidly expanding company
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Employee perks and rewards for performance and embodying our values
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Training and mentorship to support your personal and professional development
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A warm and welcoming team culture—we work hard, laugh often, and love what we do
Additional Information
Maman is an equal opportunity employer and is committed to fostering an inclusive and respectful work environment. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender identity, sexual orientation, age, disability, or any other protected status.