Job Description
Job Description
About Us:
At Gotham Footcare, we are dedicated to delivering exceptional patient care in a warm, professional setting. As our practice continues to grow, we’re expanding our office team and are seeking a skilled, personable Patient Coordinator who will focus on new patient acquisition, appointment coordination, and online communication.
Position Summary:
This role is ideal for someone with strong communication skills, a high level of organization, and a passion for helping patients navigate the healthcare system. You’ll be the first point of contact for prospective and returning patients via phone and digital platforms, playing a key role in growing our practice and ensuring an excellent first impression.
Key Responsibilities:
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Answer and manage incoming phone calls with professionalism and empathy
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Respond to online inquiries via email, website forms, and messaging platforms
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Schedule, reschedule, and confirm appointments for new and returning patients
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Explain practice services, provider availability, and general appointment guidelines
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Follow up with prospective patients who express interest in scheduling
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Collect and verify insurance information, including understanding of in-network vs. out-of-network benefits
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Communicate insurance coverage basics to patients and flag any concerns for billing staff
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Maintain accurate and up-to-date patient records in the scheduling system and EHR
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Collaborate with the front desk and clinical staff to ensure seamless handoffs and communication
Required Qualifications:
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Minimum 3 years of experience in a medical office setting
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Strong knowledge of health insurance verification, including in-network and out-of-network coverage
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Excellent communication and customer service skills
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Proficient in scheduling systems and EHR platforms (experience with NexGen is a plus)
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Highly organized and capable of multitasking in a busy environment
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Familiarity with HIPAA regulations and patient confidentiality
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Bilingual (Spanish, etc.) is a plus but not required
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Looking for a long-term opportunity—not seeking short-term applicants or job hoppers
Compensation & Benefits
- Base salary: $55,000/year
- Performance-based bonuses: Up to $12,000 annually ($1,000/month)
- Bonuses are tied to defined performance metrics including appointment growth and patient satisfaction
- PTO, paid holidays, and additional benefits available after introductory period
Company DescriptionGotham Footcare is a top-rated podiatry practice in Manhattan. We’re known for our exceptional patient care, innovative treatments, and welcoming environment. Our team thrives on collaboration, professionalism, and a shared passion for helping people move through life pain-free. If you're organized, compassionate, and eager to be part of a dynamic medical practice, Gotham Footcare offers a rewarding and supportive place to grow your career.
Company Description
Gotham Footcare is a top-rated podiatry practice in Manhattan. We’re known for our exceptional patient care, innovative treatments, and welcoming environment. Our team thrives on collaboration, professionalism, and a shared passion for helping people move through life pain-free. If you're organized, compassionate, and eager to be part of a dynamic medical practice, Gotham Footcare offers a rewarding and supportive place to grow your career.