Job Description
Job DescriptionJob Title: CASE MANAGER
Reports To:
RHY Program Coordinator, The Chelsea Foyer
Location:
202 West 24th Street, New York, New York 10011
Hours:
40 Hours/Week; Non-Exempt (Position requires staff to be onsite. Hybrid schedule is based on needs of program and at leadership discretion)
Salary Range: 50k-55k based on relevant post graduate experience
Job Summary:
As a member of a multidisciplinary team, the Case Manager is responsible for providing a full array of counseling, case management, advocacy services, and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies.
Major Duties:
- Oversee the diverse case management needs of approximately 14 young people experiencing homelessness funded through DYCD.
- Provide direct service, including individual counseling to residents a minimum of once per week.
- Work with residents to develop and implement individualized action plans and goals.
- Identify appropriate resources to assist young people on their journey to independent living.
- Ensure residents meet expectations of their contract and support skill-building.
- Assist residents in developing recreational, social skills, and budget management.
- Ensure residents comply with all program policies and procedures.
- Diffuse potential crisis situations and act appropriately to resolve crises.
- Assist young people in developing permanent connections with caring adults.
- Provide advocacy and referrals to entitlements, shelter, legal assistance, and medical needs.
- Escort residents to appointments as needed.
- Participate in fire drills including climbing five flights of stairs to ensure evacuation.
- Work through emergencies such as fires, gas leaks, power loss, or citywide emergencies.
- Work shifts independently on evenings, weekends, and holidays.
- Work with security staff to ensure appropriate visitors remain during visiting hours.
- Write weekly progress notes and maintain case records in Salesforce.
- Conduct intakes for future RHY residents including interviews and orientation.
- Provide aftercare services for one year to all RHY residents moving on from the Foyer.
- Collaborate with program and external staff involved in resident services.
- Participate in casework, staff meetings, and trainings.
- Represent the program in external meetings for resources and networking.
- Participate in DYCD site visits and follow-up actions.
- Effectively use Sanctuary Model tools to support a trauma-sensitive culture.
- Model the seven Sanctuary Model commitments.
- Integrate the SELF (Safety, Emotional Management, Loss, Future) framework.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor’s Degree required. Two years of successful experience providing residential services to at-risk youth preferred.
- Successful collaboration with community-based agencies and experience with City systems.
- Ability to communicate clearly and advocate for residents.
- Flexibility to work evenings and weekends as needed.
- Understanding of the needs of young adults experiencing homelessness and cultural sensitivity, including LGBTQ youth.
- Commitment to strength-based, youth development, and trauma-informed perspectives.
- Excellent crisis intervention, advocacy, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to provide first aid.