Job Description
Job DescriptionStore Manager- Walt Whitman Shops
Our client,A premium, sustainable, lifestyle fashion brand is seeking a dynamic and experienced Store Manager to lead their retail team.
Location: Walt Whitman Shops
Role Overview:
As the Store Manager, you will be responsible for overseeing all aspects of the store's operations, including sales, customer service, staff management, inventory management, and visual merchandising. You will play a key role in driving sales, fostering a positive shopping experience for our customers, and maintaining the brand's image and standards. More than anything else, you will act as a brand ambassador, representing the value of the brand.
Key Responsibilities:
Sales and Customer Service:- Drive sales and consistently meet or exceed sales targets through effective sales techniques, product knowledge, and customer engagement.- Build and maintain a portfolio of repeat customers through proactive engagement, including in-store events, promotions, and personalized outreach.- Provide exceptional customer service by greeting and assisting customers, addressing inquiries and concerns, and ensuring a memorable shopping experience.- Foster a customer-centric environment by building relationships with customers and providing personalized recommendations based on their preferences and needs.- Regularly exceeds store KPIs through customer engagement, leadership, and operational excellence.- Analyze sales data and customer feedback to identify trends and opportunities for improvement.Staff Management:- Recruit, train, and motivate a high-performing retail team to deliver excellent service and achieve sales goals.- Schedule staff effectively to ensure adequate coverage during peak hours and special events.- Provide ongoing coaching and feedback to staff to enhance their product knowledge, sales skills, and customer service abilities.Inventory Management:- Manage inventory levels to ensure adequate stock levels and minimize out-of-stock situations.- Conduct regular inventory audits and coordinate with headquarters to replenish stock as needed.- Implement strategies to minimize shrinkage and loss prevention.
Visual Merchandising:- Maintain the store's visual standards by ensuring that displays, signage, and product presentations are in line with brand guidelines.- Implement creative merchandising techniques to showcase product assortments and highlight key collections.- Regularly refresh displays and window presentations to attract customers and drive sales.
Operational Excellence & Compliance:- Ensure compliance with company policies, procedures, and operational guidelines.- Oversee store opening and closing procedures, including cash handling and security protocols.- Collaborate with headquarters on marketing initiatives, promotions, and special events to drive traffic and increase sales.- Maintain store cleanliness, safety, and functionality at all times.
Qualifications:- Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Outlet or high-volume environment is a plus.- Strong leadership skills with the ability to inspire and motivate a team.- Excellent communication and interpersonal skills.- Proven track record of achieving sales targets and driving results.- Proficiency in inventory management and retail operations.- Creative flair and passion for design, fashion and art.- Flexible schedule, including evenings, weekends, and holidays.- Proficient computer skills including Microsoft Office (Excel, Word, Outlook).- Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
Base Salary Range: $70,000-$85,000