Job Description
Job Description
The Payrate is $21.10 hourly
Job Description
As a Bell person/bellman, is responsible to provide exceptional customer service to hotel guests by assisting with luggage, providing information about hotel amenities and local attractions, and ensuring a pleasant stay.
Key Responsibilities:
- Communicates effectively and genuinely with guests, team members and other departments.
- Always maintains a friendly and caring demeanor in a fast-paced environment.
- Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Greets and welcomes every guest upon arrival.
- Becomes informed of events/functions in the hotel during shifts.
- Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction.
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest.
- Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
- Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel
- Has knowledge of and assist in all emergency procedures as required.
- Attends all mandatory meetings and training classes.
- Has knowledge of the names, titles and positions of key people within the hotel.
- Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc.
- Completes all checklists as assigned.
- Rooms guest using the bellman script for informing guest about the hotel and our facilities
- Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
- Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor
- Is aware of daily group arrivals and departures
- Ensures the efficient delivery and collection of group luggage
- Assists guests to bring luggage from room to hotel entrance
- Facilitates prompt check-out by assisting guests
- Other duties as assigned
Qualifications:
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to lift and carry heavy luggage
- Friendly and professional demeanor
- Familiarity with local area attractions and restaurants