Job Description
Job Description
Vacuum Instruments Corporation is a pioneer in providing state-of-the-art leak detection solutions for diverse applications and industries and our systems have ensured the safety and performance of countless products.
We are searching for a self-starter committed to delivering a high-level of customer service. Our goal is to provide support and associated programs which drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
The candidate must reside on Long Island and will be based out of our corporate office in Ronkonkoma, NY, reporting to our Service Manager.
Must have 3-5 years of previous Field Service Technician experience with proven Electrical and Mechanical background.
The candidate will perform various activities as defined under the job responsibilities and in support of the standard leak detection systems, leak detectors and gas processing equipment that VIC designs and manufactures. Support includes travel within the US or where our business needs are required.
Responsibilities include:
- Heavy travel through-out the USA.
- Provide service and customer support during field visits.
- Support onsite installations, repairs, maintenance, and test takers.
- Diagnose technical problems and determine proper solutions.
- Perform preventative maintenance and repairs.
- Produce timely and detailed service reports.
- Document processes.
- Operate vehicle in a safe manner.
- Follow all company's procedures and protocols.
- Communicate with technical team regarding open issues.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers.
- Provide customer training on our products.
- Travel throughout our customer supported base (up to 70% after in-house and local training).
- Clean DMV and criminal background check required.