Medical Records Coordinator (Client Coordinator)

Job Description

Job Description

Medical Records Coordinator (Client Coordinator)
Location: Syosset, NY
Compensation: Up to $20/hour
Schedule: Full-time | Monday–Friday, 8:00 AM – 5:00 PM

We are seeking customer service-driven and highly motivated individuals to join our team as Medical Records Coordinators.

This position is based in our Syosset, NY office and plays a critical role in our Addendums Department, serving as the primary point of contact for clients and acting as a liaison between internal teams, physicians, and external representatives.

Key Responsibilities:

• Serve as the main contact for clients, handling inquiries, status updates, and general information requests.
• Use internal systems and databases to input and retrieve client or examinee information.
• Maintain ongoing communication with the QA department regarding case progress and report status.
• File and archive open and closed cases accurately.
• Ensure all client information and specific requirements are up to date in internal systems.
• Collaborate with internal team members to ensure timely and accurate case completion.
• Redirect calls to appropriate departments when necessary.
• Perform various clerical tasks such as typing, filing, emailing, and proofreading.
• Assist with resolving customer complaints and quality assurance issues.
• Escalate report issues or concerns to management when needed.
• Ensure compliance with applicable safety and legal regulations.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• At least one year of clerical experience, or an equivalent combination of education and experience.
• Experience in a medical office or insurance industry preferred.
• Proficient with general office equipment (fax, copier, scanner, phone).
• Familiar with multiple software programs, including Microsoft Word, Outlook, Excel, and Internet browsers.
• Ability to work in a high-volume, fast-paced contact center environment.
• Flexibility and adaptability are key to success in this role.

Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.

Company Description

The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.