Field Service Engineer - Medical & Industrial Systems (New York)
Job Description
Job Description
About Quest International
For over 40 years, Quest International Inc., headquartered in Irvine, California, has partnered with healthcare organizations, Fortune 500 companies, and technology leaders to support critical medical, industrial, and IT equipment. We specialize in medical and industrial display systems, field engineering services, preventative maintenance, repairs, and logistics programs that keep essential technology operating reliably.
Our success is driven by our people. Quest fosters a culture built on accountability, technical excellence, collaboration, and continuous learning. We invest in hands-on training, professional development, and real-world experience to help our field teams grow and succeed.
Quest International maintains ISO-certified quality standards and participates in the United Nations Global Compact, reflecting our commitment to safety, sustainability, and ethical business practices. When you join Quest, you become part of a mission-driven organization supporting industries where reliability and performance truly matter.
About the Role
The Field Service Engineer – Medical & Industrial Systems (New York) is a hands-on, field-based role responsible for installing, maintaining, troubleshooting, and repairing electro-mechanical equipment in hospital, laboratory, and industrial environments.
This position is not an IT or help desk role. Work is performed on-site and involves physical interaction with equipment, including installation, preventative maintenance, and repair activities. Candidates seeking remote, software-focused, or desktop IT positions will not be a fit.
The role requires independence, strong troubleshooting ability, and comfort working directly with customers in regulated environments. Extensive travel is a core requirement of this position.
Compensation, Schedule & Travel
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Pay Range: $24.00 – $29.00 per hour (DOE)
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Employment Type: Full-time, non-exempt
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Typical Schedule: Monday–Friday, daytime hours
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On-Call: Participation in an on-call rotation for urgent service needs may be required
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Travel Requirement: Approximately 80% travel, primarily regional with overnight stays as needed
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Coverage Area: New York-based field coverage (home-based when not traveling)
Key Responsibilities
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Install, service, and maintain medical and industrial electro-mechanical equipment
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Perform preventative maintenance and corrective repairs per manufacturer documentation
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Troubleshoot systems to the FRU level using standard service tools
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Support customers on-site and clearly explain technical findings and actions
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Maintain accurate service documentation and reports
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Coordinate parts usage, replacements, and shipments
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Participate in on-call rotation and support urgent service needs
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Follow all safety, quality, and compliance requirements in regulated environments
Minimum Qualifications
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Technical background in electronics, electro-mechanical systems, biomedical equipment, or industrial maintenance
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Hands-on field service experience with electro-mechanical equipment
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Ability to troubleshoot electrical and mechanical systems independently
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Willingness and ability to travel extensively (up to ~80%)
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Valid driver’s license and ability to rent a vehicle
(Bachelor’s degree not required if equivalent hands-on experience is demonstrated)
Preferred Qualifications
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Experience working in hospitals, laboratories, or regulated industrial environments
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Familiarity with preventative maintenance programs and service documentation
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Experience using diagnostic tools such as digital multimeters and related test equipment
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Knowledge of FDA, ISO, or OSHA-regulated environments
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Medical device, imaging, or industrial equipment exposure
Physical & Work Environment Requirements
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Ability to stand, bend, climb, crawl, and work on equipment for extended periods
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Ability to lift up to 50 lbs, assisted or unassisted
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Comfort working in hospitals, labs, factories, and other regulated environments