Senior Caseworker (House East)

Job Description

Job Description

PRIMARY FUNCTION/PURPOSE:

The incumbent is directly responsible for the delivery of services to help achieve the Icahn House Social Services program goals. Further, the incumbent must have a working knowledge and understanding of the NYC DHS – Division of Family Services, Procedure No. 03-502, Client Responsibility Procedures, New York State Part 900 Regulations and be familiar with the process (es) of the New York City Department of Homeless Services (DHS), the Agency for Children Services (ACS) and other New York State/New York City Agencies providing services to and for the homeless.

PRIMARY RESPONSIBILITIES:

1. Assist/provide advice and counsel to other caseworkers and residents, as it relates to program(s) development and addressing specific problems/goals related to client services plans/family needs.

1. Serves as the liaison/focal point to assist caseworkers/residents in matters related to Public Assistance benefits and entitlement.

1. Responsible for developing a mechanism to ensure clients are accountable for and meeting internal and external responsibilities:

1. Appointments at Medical and Dental Offices.
2. Following through with Education and Job programs (through EOC and other agencies),
3. Assist clients in Setting Limits, Handling Complaints, help clients achieve goals of raising Self- Esteem, Self-Control, Self-Sufficiency, Personal Worth and Dignity.

1. Responsible for establishing a “CONTRACT” with his/her clients which will ensure smoother relationships, allow for crisis intervention and give his/her clients a clearer understanding as it relates to their personal goals.

1. The Senior Caseworker will be assigned evening duties once (1) a week unless determined otherwise by the Director.

1. Oversee and supervise case managers in the utilization of the DHS Client Assistance and Re-housing System (CARES) System regarding Intake, Shelter Assessment, Service Plans/Independent Living Plans, Provider Housing, Transfers/Next Step Transfers, Shelter Discontinuance, Incident Reports, Finance, Facility Bed Management, etc.

1. Utilizing the DHS CARES System Supervisory function monitor teams’ performance. Assesses and identifies the clients' needs, formulates appropriate plans of service, monitors and documents progress of service plans and documents all significant interactions with, or on behalf of, the clients to ensure the clear, effective delivery of service to families and the provision of high-quality social services that follow State, City, and Agency regulations.

1. Responsible for conducting In-House Workshops and Sharing Groups.

1. Utilizing the Department of Homeless Services (DHS) - Client Assistance and

Re-housing Enterprise System (CARES) complete incident reports as needed.

1. Must fully understand and articulate “The Client Intake” the NYC DHS-Division of Family Services procedure No. 03-502, Client Responsibility Procedures.

1. Must ensure that within Ten (10) days of arriving at Facility the client must sign the “Client Acknowledgement of Responsibility Form (CARF)” which sets forth the requirements for remaining eligible for Temporary Housing Assistance (THA).

1. Ensure that affected clients clearly understand that they must apply for Public Assistance within Ten (10) days of arrival.

1. Specifically, ensure that priority assistance is given to any client as it relates to resolving “Open Public Assistance” issues.

1. Maintain open dialogue with the Housing Specialist to resolve any issues, which might prevent a client from securing permanent housing.

1. Follow-up with clients to ensure they are completing “Apartment Review” and/or the “Client Apartment Rejection Form”.

1. Follow-up with and reinforce to clients their responsibility to “Visit/View Two (2)” apartments per week and support it with documentation to the Housing Specialist.

1. At the time of “The Client Intake”, the Caseworker is directly responsible for ensuring that the Rules and Regulations are explained and articulated in a clear, in depth and understandable manner. As required, the Rules and Regulations are available in Spanish.

1. To ensure that within ten (10) days an “Independent Living Plan” (ILP) is developed for each client. These ILP reviews are required to be held twice (2) a month.

1. To ensure that each client receives and participates in the ongoing preparation of their need’s assessment. The specific assessment elements include, but are not limited to the following, Workshop Attendance (On-site or Off-Site), Supportive Social and/or Mental Health Services, Job Training and Job Placement Services, if applicable.

1. Assist clients in matters related to Public Assistance, Entitlements, and for developing a mechanism to ensure clients are accountable for meeting Internal and External responsibilities such as appointments at Medical and Dental Offices and/or following through with Education and Job programs, to name a few.

MINIMUM QUALIFICATIONS:

• BSWand/or equivalent degree/experience in Social Services delivery to homeless and multi-problem families.

• Demonstrated Organizational and Interpersonal Skills.
• Bi-lingual in English/Spanish a plus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement-Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.