Case Manager (MHOTORS CCBH) - Outpatient Program

Job Description

Job DescriptionDescription:

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Bridge, an innovative and well-respected behavioral health agency serving adults with serious mental illness, substance use disorders, and co-morbid medical conditions, is seeking a Care Manager to work in our OMH Licensed Mental Health Outpatient Treatment Rehabilitative Services (MHOTRS) program within our SAMHSA CCBHC. The Care Manager is a full-time position with the responsibility of providing support to our MHOTRS staff and clients. Our clients have histories of trauma, homelessness, incarceration, long-term hospitalizations, and are primarily people of color who are victims of systemic racism. We work from a Harm Reduction, Trauma-Informed perspective and acknowledge the impact that systemic racism has had on the communities we serve.

Essential Position Functions:

• Provide a full array of care coordination services including but not limited to: benefits assistance, linkage to primary health care, housing, and other support services in the community for individuals receiving services at the MHOTRS.
• Coordinate and liaise with existing service providers, including Care Coordinators and staff in residential facilities, as well as with family members, where consent is provided.
• Work closely with Fee-for-Service Clinicians to identify areas of need with their clients.
• Make referrals for Health Home Care Coordination for ongoing services and support.
• Complete NOMS assessments for the SAMHSA CCBHC.
• Assist and encourage individuals to develop natural support and include this support in Treatment Plans and client-related meetings.
• Work with clients, families, and staff in a caring and respectful manner, with due understanding of and consideration for cultural differences.
• Accompany clients as needed on appointments in the community.
• Complete required documentation for every client contact in a timely and accurate manner, as per agency policy.
• Ensure documentation meets regulatory guidelines for level of care.
• Assist clients in accessing transportation to appointments, and escort clients to appointments.
• Immediately report serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.
• Attend staff meetings, supervision, and training as required.
• Other duties as may be assigned.

Requirements:

• Bachelor’s degree required.
• Minimum 2+ years’ experience working with individuals with behavioral health diagnoses, substance use disorders, and trauma histories.
• Experience using Electronic Health Records.
• Team player who is flexible, creative, and open to feedback.
• Bilingual (Spanish) is highly preferred.

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer