Billing Specialist/Dispatcher

Job Description

Job Description

Seeking a Dispatcher/Billing Specialist in our Binghamton branch who is positive, energetic, detail-oriented, highly organized, and reliable with the qualifications, skills, and abilities outlined below to join our team.

Thompson & Johnson Equipment is a growing third-generation family-owned business that services customers in Upstate NY with locations in Syracuse, Albany, Binghamton and Horseheads. We are the authorized dealer for the #1 and #2 forklift lines in the industry respectively; Toyota and Crown. Our employees have an average tenure of 10+ years. The culture we embody is loyalty, friendliness, teamwork and fun! Voted one of CNY’s Best Places to Work four years in a row.

Hourly Rate Range: $23-$26 hour DOE

We off our employees a wide range of benefits such as:

• Low Cost Medical/FREE Vision
• Dental
• Paid Vacation/ Sick Time/Holiday
• Life/Accident/Cancer Insurance
• 401K with 50% company match
• $600 Well-Being allowance

• Employee Assistance Program
• Rx Safety Glasses Paid Training
• Gym Membership Reimbursement
• Company Parties/Picnics
• Employee Assistance Program
• Company Clothing allowance

Who we are looking for:

An energetic team player who will be responsible for providing internal and external customer service; process, track, and research claims; coordinate job tickets, process all work orders for payment and service estimate/quotes; and perform a variety of clerical duties to support the billing and general service department operations ensuring compliance with company policies and procedures. The right individual will possess a positive attitude, computer experience and great attention to detail along with the ability to communicate effectively.

Position is full time, M-F, 1st shift 8am-4:30pm

Prerequisites include Substance testing, profile assessment test and a valid and clean driver’s license.

Some responsibilities include:

• Process, maintain, and verify all work orders by inputting correct information into computer system including account numbers, purchase order numbers, parts, and summary of work completed and invoice for payment. Post mechanic labor, post hours on timecards, open work orders, maintain records of work performed for billing purposes.
• Answer phones, take service calls, respond to customer inquiries, dispatch calls to service techs for appointments. Perform related duties as requested to meet business needs for dispatching.
• Act as a liaison in the resolution of day-to-day administrative and operational problems. Provide direction and communication to Mechanics/Technicians to ensure customer service. Follow up with customers on quality of work performed and to ensure customer satisfaction. Answer product and service questions and resolve problems. Work with accounting to resolve billing questions and issues.
• Perform other administrative duties as requested to support service operations and staff

Qualification Standards Include:

• High school diploma or GED and 1-3 years of experience in billing and dispatching and customer service
• Strong data entry skills and proficiency with Microsoft Office and spreadsheet software is required
• Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license free of major infractions.
• Ability to prepare routine administrative paperwork and perform computer data entry.
• Ability to communicate effectively, both orally and in writing.

Thompson & Johnson is an Equal Opportunity/Affirmative Action Employer, (M/F/D/V).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.