IT Liason Field Technician

Job Description

Job Description

Job Title: IT Field Technician
Location: Queens, NY (servicing Queens, Brooklyn, Manhattan, and the Bronx)
Salary Range: $55,000 – $65,000 (DOE)
Job Type: Full-Time
Travel Required: Yes – regular travel to 11+ locations

Job Description:

We are seeking a motivated and reliable IT Field Technician to provide Level 1 and Level 2 onsite and remote support across multiple locations in New York City. This role is ideal for someone with strong troubleshooting skills, a proactive mindset, and the ability to communicate effectively with non-technical users.

Key Responsibilities:

• Provide onsite IT support to 11+ locations across Queens, Brooklyn, Manhattan, and the Bronx.
• Collaborate with our Managed Services Provider (MSP) to serve as on-the-ground support when needed.
• Troubleshoot and support:
  • Windows 10/11
  • Microsoft Office 365
  • Android tablets and iPhones
  • Multifunction printers
  • Wi-Fi and internet connectivity
• Install, configure, and maintain desktops, printers, scanners, tablets, and mobile devices.
• Replace and troubleshoot hardware components as needed.
• Provide remote support when not in the field.
• Maintain accurate documentation and track issues through resolution.
• Assist with onboarding and training of new staff, including device setup.
• Configure and support Microsoft Office applications.
• Conduct monthly visits to each location for proactive maintenance and support.
• Develop user training materials and conduct sessions to improve IT literacy and confidence.
• Maintain and regularly update an accurate inventory of all hardware and software assets across locations.
• Support the Operations Director as needed with non-technical tasks, such as providing updates on work orders, inventories, and inspections at each location.

Qualifications:

• 1–3 years of experience in an IT support or field technician role.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license and reliable transportation.

Preferred Qualifications:

• Experience with Microsoft Entra ID and Intune.
• Familiarity with ticketing systems and documentation best practices.
• Previous experience supporting multi-site environments.