Housing Customer Specialist - Lead Abatement Coordinator

Winsor Consult Group

New York, NY, USA

Published: 6/14/2022

Healthcare

Full Time

Job Description

Winsor is looking for a Housing Customer Specialist/Lead Abatement Coordinator to become an integral part of our team in New York, NY. The right candidate will have experience with customer service and coordinating lead removal projects. Experience in managing relationships with tenants and residents would be immensely helpful to the candidate in this position. This position is full time in New York City and requires physical presence at NYCHA sites, in offices, and other locations. This is a 100% in person position.

Winsor offers a highly competitive salary between 65-85K annually and a full package of benefits including medical, 401K retirement with matching contributions, tuition + certification reimbursement benefits, student loan payment matching, and referral bonuses to every person on our team. We invest in long term team members that seek to contribute to our community and personally grow professionally. This is a full time position.

Duties:

Visit NYCHA residents in their homes to inform them of the steps needed to facilitate the removal of lead based paint contamination.
Contact residents to schedule meetings with them in their homes.
Complete standardized forms in support of lead abatement which is at no cost to the resident.
Coordinate with other team members to schedule movers, hotel stays and temporary relocation vouchers to support residents while they temporarily relocate during the abatement process.
Answer questions and keep residents informed of progress.
Be happy, supportive, pleasant and helpful to our residents.
Other duties as assigned and/or necessary for the successful removal of lead from NYCHA residences.

Requirements:

5 years of customer service experience with an emphasis on informing residents of steps needed to remove lead from their residences.
Experience with working collaboratively with residents, building managers and customers.
Lead certification is a plus but not mandatory.

Company DescriptionWinsor Group specializes in providing Program, Project, Construction and Contract Management services to public agencies in New York, New Jersey, Louisiana, California, the Virgin Islands, and Puerto Rico.

Winsor and its skilled professional staff have successfully provided assistance to aviation, education, transportation, and infrastructure clients. Most recently, Winsor has assisted the State of New York with its rental and mortgage assistance programs, and the State of Louisiana with the Restore Louisiana program.

Winsor is a Minority Business Enterprise; certified by the State of New York, the City of New York, the Port Authority of New York and New Jersey and Nassau County.

Company Description

Winsor Group specializes in providing Program, Project, Construction and Contract Management services to public agencies in New York, New Jersey, Louisiana, California, the Virgin Islands, and Puerto Rico.\r\n\r\nWinsor and its skilled professional staff have successfully provided assistance to aviation, education, transportation, and infrastructure clients. Most recently, Winsor has assisted the State of New York with its rental and mortgage assistance programs, and the State of Louisiana with the Restore Louisiana program.\r\n\r\nWinsor is a Minority Business Enterprise; certified by the State of New York, the City of New York, the Port Authority of New York and New Jersey and Nassau County.