Manager for Spark By Hilton

Tristate Hospitality Group LLC

Beacon, NY 12508, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Manager Spark BY HIlton

1. Operational Management

Staff Supervision: Overseeing the day-to-day activities of hotel staff, ensuring efficient operations across different departments (front desk, housekeeping, F&B, etc.).
Quality Control: Ensuring that the hotel maintains high standards of cleanliness, safety, and guest service in line with Hilton’s brand requirements.
Scheduling: Managing shift schedules for employees, ensuring that all positions are adequately staffed during peak hours and slow periods.

2. Guest Service & Experience

Guest Satisfaction: Monitoring guest feedback and addressing concerns or complaints, ensuring guests have a positive experience during their stay.
Personalized Service: Encouraging staff to go above and beyond in providing a personalized experience for guests.
Problem Resolution: Handling complex or escalated guest issues that frontline employees might not be able to resolve.

3. Sales and Marketing

Revenue Management: Monitoring and analyzing booking trends, occupancy rates, and pricing to ensure the property is meeting financial targets.
Promotions: Developing and executing marketing strategies to attract guests, such as local partnerships or promotions.
Event Coordination: Managing small to medium-sized events or meetings hosted at the hotel.

4. Financial Oversight

Budgeting: Helping to manage the hotel's budget, ensuring expenditures are kept within acceptable limits.
Reporting: Tracking financial performance, generating reports, and working with the general manager or corporate office on financial goals.
Cost Control: Identifying areas to improve operational efficiency or reduce costs.

5. Staff Development & Training

Hiring & Onboarding: Participating in the hiring process, ensuring that new employees are trained in the Hilton brand standards and Spark-specific operations.
Team Building: Fostering a positive, collaborative work environment, encouraging staff motivation and retention.
Training Programs: Conducting or overseeing regular training sessions to maintain service excellence and brand compliance.