Job Description
Job DescriptionLeasing AgentJob Description
Glendale Communities is a local multi-family property management company based in WNY that develops, acquires, invests in, and manages a wide range of multifamily properties. Our mission is to provide first-rate resident living experience and a people-first work environment for our team members. Glendale's professional staff is committed to providing the highest quality management services and housing options with over 4,000 apartments in great locations throughout WNY, Rochester and the Southeast.
Job Summary:
The residential Leasing Agent is a key member of the Glendale team, as the first point of contact for prospective residents, they are forefront of the leasing process and promoting positive resident experiences. The ideal individual will be enthusiastic in exploring the market to identify opportunities and assisting potential renters in finding their ideal apartment. The Leasing Agent is responsible for scheduling and showing available apartments, leasing to qualified applicants, renewing leases with current tenants, and performing administrative and managerial duties concerning the property as directed.
Duties/Responsibilities:
- Greet prospects and show vacant and/ or model apartments.
- Provide courteous, efficient handling of all prospect and resident phone calls and emails.
- Provide consistent application of policies and procedures.
- Assist Property Manager in creating and implementing advertisements in media.
- Assist Property Manager in generating leads with a focus on converting leads into rentals.
- Prepare required paperwork to process and move in prospective residents.
- Have thorough knowledge of lease terms, addendums, and community policies.
- Have knowledge of current market conditions.
- Know the geographical area of the community and be able to give location directions, as well as pertinent information about the community.
- Assist in preparation and delivery of resident lease renewals.
- Assist in collection and posting of rent checks.
- Take service requests from residents and coordinate work orders with the Maintenance Department.
- Assist in planning and implementing community events to encourage resident retention.
- Assist in ensuring the property always has good "curb appeal" by reporting unusual or extraordinary circumstances.
Required Skills/Abilities:
- Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
- Tech savvy, computer literate, proficiency in Microsoft Office, Adobe and Rent Management Software.
- Strong interpersonal skills, customer service and sales focused.
- Excellent verbal and written communication skills.
- Valid driver's license, clean driving record and personal vehicle required.
Education and Experience:
- High school diploma or equivalent required.
- Prior experience in apartment leasing is preferred. Real estate sales license preferred, not required.
- At least two (2) years of related experience required, comparable customer service, sales, administrative, etc.
Benefits:
- Paid Holidays
- Paid Time Off
- Health, Dental & Vision Insurance
- Life Insurance
- 401(k)
- 401(k) Matching
- Annual Bonus/Raise Eligible
Glendale Development provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Glendale Development complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.