Job Description
Job Description
We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.
Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.
Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.
Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.
Join us and be part of our journey toward even greater accomplishments.
POSITION SUMMARY
The Field Technician is an IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding.
THIS ROLE REQUIRES CLIENT SITE VISITS ON LONG ISLAND AND NEW YORK TRI-STATE AREA, THEREFORE REQUIRES FLEXIBILITY FOR DISPATCH AS NEEDED. YOU MUST HAVE A VALID ID AND RELIABLE MEANS OF TRANSPORTATION.
The salary for this position is $60,000+ (negotiable based on experience).
RESPONSIBILITIES
- Provide IT support by phone, email, and in person
- Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed
- Troubleshoot and resolve desktop, server, and network issues
- Identify and diagnose physical issues in servers and network devices
- Use handheld tools for hardware replacements and installations
- Replace server components (hard drives, memory, etc.)
- Occasionally lift equipment (up to 50 lbs)
- Manage and maintain inventory of spare parts
- Work with other teams for guided diagnostics or to escalate issues
- Use ticketing systems to log hardware faults and updates
- Maintain an awareness of customer's SLA and support efforts to stay within the boundaries of the SLA
- Participate in general meetings, company trainings, and orientation updates
- On-call rotation required
DESIRED SKILLSET/EXPERIENCE
Advanced knowledge of:
- Solid understanding of server components and architecture
- Familiarity with common server hardware (Dell, HP, Supermicro, etc.)
- Experience replacing hard drives, memory, NICs, and other components.
- Windows Desktop Operating Systems thru Windows 11
- Comfort with switch hardware and console access for diagnostics
- Office 365 Administration
Basic Knowledge of:
- Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS)
- Google Workspace Administration
- Print repair/troubleshooting – ability to troubleshoot and repair various printer models/makes.
- Laptop troubleshooting – significant knowledge of laptop hardware
- VLAN's, Routing and Wireless
- SAN's and Shared Storage
- Networking including TCP/IP, Switching and Wireless
- Configuration and Administration of Active Directory and Group Policy Objects
ADDITIONAL SKILLS
- 3 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar
- Must be able to work independently and in a team environment
- Self-motivated and accountable to own client issues to resolution
- Solid time management and organizational skills
- Excellent verbal and written communication and professional interaction with diverse clients and colleagues
- Ability to work at client locations with respect to client's work environment & staff
- Sensible attitude when navigating challenging situations
Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States