Job Description
Job DescriptionJob Summary:
Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle—from planning and logistics to content development, delivery coordination, quality assurance, and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent, effective, and accessible learning experiences across all locations.
Duties and Responsibilities:
Project Management & Coordination
· Serve as the primary liaison between the organization and vendors to align training goals and solutions.
· Develop and manage a detailed training project timeline with milestones for delivery across all locations.
· Coordinate all logistics for training sessions, including venue arrangements (for in-person events), virtual platform setup, scheduling, equipment distribution, and resource availability.
· Implement a variety of user training and support methods, including:
o Videos
o Office hours
o Quick reference guides
o FAQs
o eLearning modules
o In-person training
o On-site support
o Synchronous and asynchronous resources
KPI Tracking & Progress Reporting
· Define and monitor key performance indicators (KPIs) to measure training success, such as:
o Attendance rates
o Participant engagement
o Feedback scores and post-training assessment results
· Produce weekly and monthly progress reports for leadership, detailing:
o Training attendance and completion
o User engagement and participation
o Survey and quiz results
· Use metrics and feedback to continuously optimize training content and delivery methods.
Quality Assurance & Consistency
· Oversee and support trainers to ensure consistent delivery of content and a high-quality learning experience across all regions.
· Conduct regular check-ins with trainers to collect feedback and maintain uniformity in instructional approach and execution.
Training Resource Development
· Collaborate with IT, instructional designers, and subject-matter experts to create or refine training content.
· Ensure training materials (e.g., guides, presentations, videos) are clear, current, and accessible to users with varying technical skill levels.
· Develop supplemental materials such as job aids, cheat sheets, and FAQs for post-training reference.
Follow-Up Support Coordination
· Organize post-training support channels, including:
o Virtual office hours
o One-on-one assistance
o Helpdesk escalation pathways
· Design and implement a follow-up communication plan to keep users informed of additional support opportunities and resource access.
RequirementsMinimum Qualifications/Experience:
· 6+ years of project management experience, with a focus on training program coordination.
· 3+ years of experience creating or refining training materials.
· Experience in public sector, education, or enterprise IT environment.
· Experience with training program coordination of Education Technology Applications strongly preferred.
· Strong ability to track and report on training effectiveness using attendance, engagement, and feedback metrics.
· Experience managing large-scale training initiatives (in-person and virtual).
· Familiarity with adult learning principles and instructional design methodologies.
· Experience using learning management systems (LMS), survey tools, and digital content platforms.
· Background in education, corporate training, or IT training environments.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
· Excellent communication, coordination, and organizational skills.
· Analytical mindset with the ability to adapt training strategies based on data and feedback.
· Capable of managing multiple tasks and meeting deadlines in a fast-paced environment.
Minimum Education:
Bachelor’s Degree in Program Management, Communications, Business Administration, Information Technology, or another related field.
Required Certifications:
Certification in Change Management Methodology (Prosci, ACMP, etc.) preferred.
Other:
· Candidates must be authorized to work in the U.S.
· Candidates must be able to be onsite in New York, NY as needed.