Job Description
Job Description
The IT Field Technician will be responsible for providing a strong level of technical onsite/remote support for our clients/end users. The position will directly support our 25 + locations within Brooklyn, Queens & Staten Island.
Essential Responsibilities
• Primary responsibilities will be focused on visiting existing and new store locations within Brooklyn, Queens & Staten Island. The individual will work directly with the Director of Technology and Systems Engineer, becoming a team of 3, providing onsite technical support to our client base. We support all club/store level technology top to bottom including ISP’s, Audio/Video, Point of Sale, desktop PC’s, VOIP and Security Cameras.
• The Field Tech will install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware within existing/new store locations.
• Additional (direct) training and guidance will be provided ensuring our standards, customer satisfaction, accuracy, timelines, and priorities are all met.
Qualifications/Requirements
• Previous experience in IT, with a strong customer service background
• 3+ years or more of IT related Hands-on Networking & Desktop support experience with Onsite and Remote technical support.
• A solid understanding of general networking principles LAN/WAN including switching technologies. (CompTIA Network + or other comparable certifications will be considered.)
• General Hands-on knowledge of Microsoft 365 including: Microsoft Outlook (Client & OWA), Teams, SharePoint & OneDrive
• General Hands-on understanding of Android, Apple & mobile technologies
• Experience working with 3rd party technical vendors, can speak technical to non-technical individuals
• Strong troubleshooting, critical thinking and problem-solving skills. Able to diagnose issues efficiently and accurately. Resolve and document issues upon completion.
• Good written and verbal communication skills. Ability to multi-task, work with minimal supervision & under pressure
• Experience with taking ownership of tasks/projects but will ask for help when needed.
• High School diploma/GED equivalent preferred.
• Punctuality, dependability; the willingness to help the team and put in extra hours when needed, an eye for quality, and a desire to grow.
* We are a PCI DSS compliant service company which is critical to our business – a general understanding is helpful but not a requirement.
Travel:
The position will primarily be based in Brooklyn/Queens, NY. There will be some travel to the home office in lower Westchester, NY. Must have reliable transportation.
Physical Demands
• Must be able to occasionally lift upwards of 75 lbs.
• Maneuvering in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Company DescriptionSupreme Fitness is one of the first Planet Fitness franchisees and currently owns and operates 84 locations across New York, California, Hawaii, and Massachusetts. In 2018, we partnered with private equity firm York Capital to continue to accelerate our rapid growth and expansion. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and to truly deliver the Judgement Free experience to our members. Supreme Fitness is headquartered Yonkers, NY with a second headquarters in Costa Mesa, CA.
Company Description
Supreme Fitness is one of the first Planet Fitness franchisees and currently owns and operates 84 locations across New York, California, Hawaii, and Massachusetts. In 2018, we partnered with private equity firm York Capital to continue to accelerate our rapid growth and expansion. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and to truly deliver the Judgement Free experience to our members. Supreme Fitness is headquartered Yonkers, NY with a second headquarters in Costa Mesa, CA.