Job Description
Job Description
Job Title: Clinical Specialist
Reports to: Director of Myriad Health Client Services
Date last edited: May 8, 2025
Position Summary:
The Clinical Specialist is responsible for providing expert clinical support, product training, and troubleshooting assistance to healthcare professionals utilizing Myriad Systems’ products. A crucial element of this role is the full execution of e-prescribe tasks, including setup, configuration, and support especially involving EPCS integration. The Clinical Specialist is expected to take ownership of this process, ensuring that all components of e-prescribing are implemented accurately, efficiently, and in full compliance with clinical and regulatory standards. This role ensures that healthcare providers are properly educated on the use of medical devices and clinical equipment, facilitating optimal usage and fostering long-term client success. The Clinical Specialist will also act as a key point of contact for troubleshooting issues, gathering client feedback, and continuously improving the user experience. By leveraging their clinical knowledge and expertise, the Clinical Specialist will ensure that Myriad Systems’ products are integrated successfully into clinical settings, directly impacting client satisfaction and product adoption.
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Key Performance Areas
Performance Measures
40%
Clinical Expertise
- Provide expert knowledge on our Medical devices, equipment, and procedures to healthcare professionals
- Offering support, ensuring proper use, and troubleshooting of products
- Train and educate healthcare staff on our equipment and devices
- Thorough understanding of SOAP notes (subjective, objective, assessment, plan sections) and H&P (History & Physical)
- Thorough understanding of clinical notes and documentation
- Understanding of template-based charting, 3D based charting, and macro-based charting
- Being able to provide a full demonstration of our products which include five specialties such as but not limited to; Physical Therapy, Chiropractic, Physician, etc.
40%
Product Support & Customer Communication
- Assist in the introduction and implementation of new clinical products or technologies that we offer
- Provide demonstrations and conduct in-services for Physicians and their staff
- Answer product-related questions, address any concerns, and offer any other troubleshooting assistance
- This includes collecting and reporting feedback on our products from healthcare providers
- Provide ongoing training and support to ensure long-term success on the usage of Myriad Systems products
- The Clinical Specialist is expected to take ownership
e-prescribe process, ensuring that all components of e-prescribing are implemented accurately, efficiently, and in full compliance with clinical and regulatory standards.
20%
Documentation & Reporting
- Maintain accurate records of training sessions, clinical feedback, and product use in Monday
- Ensure proper documentation of product usage for internal and/or regulatory review
Education:
- Associates Degree Required
- Bachelor’s Degree in Nursing, Medical Technology, Biology, or related field preferred
Experience:
- 3-5 years of experience in a clinical healthcare setting, medical equipment operation, or equivalent experience
- Strong clinical knowledge including but not limited to medical terminology, procedures, other various practices related to healthcare
- Excellent communication skills and presentation skills
- Comfort with public speaking, delivering training sessions, and leading product demonstrations
Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others.
Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs.
Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team.
Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships
Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Definition
Physical Strength
Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs.
Finger Dexterity
Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.
Talking
The ability to convey information accurately by speaking to customers and other employees.
Hearing
Able to hear average or normal conversations and receive ordinary
information.
Visual Abilities
Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
*Employer reserves the right to change this job description at any time, should business needs arise.