Investigator

Job Description

Job DescriptionDescriptionOverview
An Investigator is a vital member of the NYPL Security Team. In this role, the candidate will provide safety and security to patrons and members of the NYPL community. The candidate will be tasked with providing excellent customer service at all times with a helpful and empathetic attitude.

Responsibilities
Reporting directly to the Senior Investigator, the Investigator will:

• Patrol the Stephen A. Schwarzman Building to monitor security for staff and patrons and conduct door checks and investigations.
• Investigate incidents or suspicious activities
• Prepares reports of investigations and activities as directed by the Security Manager or his/her designee
• Assists in the supervision of contract guards as well as NYPL security staff, including checking timesheets, ensuring posts are covered, and monitoring job performance
• Trains and keeps staff up to date on current policies and information
• Responds to incidents or emergencies with staff or patrons
• Monitor surveillance cameras and CCURE system while on Desk Duty
• May be required to work at any Library facility
• Performs related duties as required

Required Education, Experience & SkillsRequired Education & Certifications

• High school graduation, supplemented by courses in Security Management, Police Science or Criminology, including substantial experience in investigative police work; or an equivalent combination of education and experience
• 8 Hour Security Training Certificate (Annual)
• Security Guard Certification, New York State (Every 2 years)

Required Experience

• Four years of successfully demonstrated security experience

Required Skills

• Excellent oral and written communication skills.
• Demonstrated ability to exercise alertness and good judgment in cases of emergency,
• Demonstrated experience dealing quickly, tactfully, and effectively with staff and the public.
• Knowledge of the CCTV system, the Card access system, the C-Cure system, the Radionics system, and other Electronic and Physical security systems as needed.
• Knowledge of the rules and regulations of the library.
• Demonstrated accuracy and reliability.
• Valid New York State Guard Registration.
• Must pass a physical exam.

Managerial/Supervisory Responsibilities

• Manage Security Operations at a Major Library Building

More...Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public Library setting

Physical Duties

• Ability to stand for long periods
• Ability to lift and move items that weigh up to 25 lbs

Pre-Placement Physical Required?

• Yes

Union/Non Union

• Local 374

FLSA Status

• Non-Exempt

Schedule

• 35-hour work week, various flexible hours

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public LibrarySalary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).