Job Description
Job Description
Job Description:
Pay: $45-$55/hour on W2.
Shift: Hybrid (2-3 days onsite) – will be 100% onsite for first month to complete training.
Duration: 8-months – potential to extend or convert based on performance and business demands.
Overview:
The Quality Engineer II will be supporting the optical communications and fiber optics team for the aerospace and semiconductor industry. This role will be tracking and managing customer feedback from product quality to paperwork. Typical duties include:
- Review and validate SalesForce feedback entries from customer service and commercial groups.
- Classify the SalesForce entries based on risk then transcribe entries into site specific CAPA systems (SharePoint, EtQ, etc.).
- Routine follow ups with plant, engineering, and commercial groups to ensure the timely completion of open issues and verify completed actions addressing the customer's initial claim.
- Escalate critical issues to site and division leadership where needed.
- Create KPIs and action plans related to customer satisfaction and monitor compliance.
- Lead training on customer feedback process and root cause analysis tools.
- Support improvements to the feedback process with other division functions, ensuring ongoing alignment between SalesForce, SAP, and EtQ.
- Responsible for division quality reporting, summarizing data from PowerBI, SalesForce, and ETQ tools to provide monthly updates and identify focus areas and required resources.
Qualifications:
AAS/BS/BA degree required.
3+ years of experience in a quality related role required.
Experience with Salesforce, SAP or PowerBI is strongly desired.
cGMP/FDA, ISO or other regulated industry would be helpful for this role.
Key skills: QMS, Root Cause Investigations, Compliant Data/Document Management, CAPA.
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
Company Description
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r\n\r\nBrowse our website below for additional information on our company.\r\n\r\nThe Fountain Group\r\n\r\n“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”