Job Description
Job Description
We are looking for an experienced Platform Specialist to join our team in Williamsville, New York. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and efficiency of customer transactions while supporting platform operations. This role requires a proactive individual capable of maintaining data integrity, optimizing processes, and delivering meaningful insights to improve business outcomes.
Responsibilities:
• Process complex or unique customer transactions with precision, ensuring compliance with established service level agreements (SLAs).
• Address inquiries related to platform operations, providing timely and accurate resolutions.
• Perform order entry and transactional functions while verifying the accuracy of requests and data.
• Maintain the integrity of business data, generating reports and metrics to provide actionable insights.
• Collaborate with account managers and business owners to identify opportunities for platform optimization and increased usage.
• Support the adoption of platform solutions and assist team members in leveraging available tools.
• Analyze data trends to identify areas for improvement and recommend strategic actions.
• Communicate effectively with internal and external stakeholders to resolve issues and provide exceptional customer service.
• Deliver general team support, ensuring smooth operations and alignment with business goals.
• Proficiency in Microsoft Excel, Outlook, and other relevant tools.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Experience in customer service and transactional functions, with a focus on accuracy and efficiency.
• Ability to analyze data and provide meaningful insights to inform decision-making.
• Excellent communication skills, both written and verbal, with a detail-oriented approach.
• Knowledge of business processes and optimization strategies.
• High school diploma or equivalent with a minimum of five years of relevant experience, or a two-year college degree with three years of experience.
• A results-oriented attitude with the ability to work collaboratively in a team environment.