Job Description
Job Description
Overview
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Quality Engineer II.
Type: Contract
Job Title: Quality Engineer II
Location: Fairport, NY (hybrid remote)
Candidates must be able to commute and work onsite in Fairport, NY
Pay Rate: Based on experience
Work Hours: M–F 8am–5pm
Education: See below
Description:
The Quality Engineer II will support the Advanced Optics Division by managing customer feedback from initial submission through resolution. This includes validating and classifying feedback, initiating and tracking corrective actions, and driving continuous improvement initiatives. The role demands strong root cause analysis skills, effective communication with internal stakeholders, and the ability to synthesize data for quality reporting. This individual will be the key liaison between customers, commercial teams, and manufacturing sites to ensure high standards of product and service quality.
Requirements:
• Review and validate SalesForce feedback entries from customer service and commercial groups
• Classify entries by risk level and transfer to site-specific CAPA systems (SharePoint, EtQ, etc.)
• Follow up with plant, engineering, and commercial teams to ensure timely completion of corrective actions
• Escalate critical issues to site and division leadership
• Create and monitor KPIs and action plans related to customer satisfaction
• Lead training sessions on the feedback process and root cause analysis tools
• Drive improvements to feedback workflows, aligning SalesForce, SAP, and EtQ systems
• Prepare monthly division quality reports using PowerBI, SalesForce, and EtQ
Required Qualifications
Education:
• Associate's Degree in Engineering or a related scientific field (minimum)
• Bachelor’s Degree in Engineering or Science (preferred)
Qualifications:
• Minimum of 3+ years of manufacturing experience, with time spent in a quality or process engineering role
• Strong persuasion and negotiation abilities
• Effective project management and multitasking capabilities
• Independent worker with strong prioritization and organizational skills
• Excellent attention to detail and a strong sense of urgency
• Proficient in Microsoft Office; strong written and oral communication skills in English
• Ability to convey data analyses clearly across multiple organizational levels
Desired Skills:
• Proficiency with 8D methodology and problem-solving tools
• Familiarity with SalesForce, SAP, PowerBI, EtQ, and Camstar
• Experience in customer service or client-facing roles
Additional Information:
• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company
To Apply:
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Anisha.Muralidhar@ctg.com.