Guest Services Agent

Job Description

Job Description

Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites

At Holiday Inn Express & Suites, we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter.

Position Summary:
We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.

Key Responsibilities:

• Greet and assist guests with a warm and professional demeanor
• Handle check-in and check-out procedures efficiently using the property management system
• Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email
• Process payments accurately and manage cash, credit card, and room charge transactions

Qualifications:

• Previous experience in customer service, hospitality, or front desk preferred
• Strong communication and interpersonal skills
• Ability to handle stressful situations with professionalism and patience
• Basic computer skills and familiarity with hotel reservation systems is a plus
• Must be able to work flexible hours, including weekends and holidays
• High school diploma or equivalent required

Why Join Us?

• Competitive pay
• Employee discounts at IHG hotels worldwide
• Opportunities for career growth and development

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour