Job Description
Job Description
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Fraud Investigator is responsible for continuously working towards preventing and mitigating losses to ensure the highest level of loss avoidance and reduction. Act independently with great latitude and is a primary liaison for the department with other channels/departments relating to internal needs/assistance. Work with the VP, Financial Crimes & Intelligence and Risk Management Team to improve investigations, analyses and identifying control and procedural issues.
Responsibilities:
Specific duties include, but are not limited to, the following:
- Perform investigations of known and suspected internal and external criminal activities, with primary focus on civil and criminal violations of law relating to financial crimes that include, but are not limited to: Bank Fraud, Check Fraud, Counterfeits, Alterations, Forged Endorsement, Forged Maker, Kitting, New Account Fraud, Loan Fraud, Identity Theft, Returned Deposited Items, ACH Fraud, Wire Fraud, ATM Fraud, ATM Skimming, Jackpotting, Unjust Enrichments, and Other Losses
- Perform investigative practices (conduct interviews, compile documentation and evidence, maintain extensive notes in the Case Management System (CMS), develop initial and ongoing investigative reports in the CMS), complete accurate and timely Suspicious Activity Reports (SARs), and refer investigations to appropriate level law enforcement agency (locally, state, federal) for assistance and prosecution
- Contact members and/or branch personnel regarding fraud claims
- Research, evaluate and identify control deficiencies/violations that contribute to the fraud, and make recommendations to enhance controls
- Ensure quality, uniformity and compliance with regulations throughout the MCU footprint and adhere to standard operating procedures for the Financial Crimes & Intelligence
- Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization
- Serve as a liaison with local, state and federal authorities
- Travel as required
- Perform other related duties as requested and special projects as assigned
Requirements:
- Bachelor or Associate degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both
- Minimum of 3 years of financial crimes investigation experience in the private or public sector
- Omni- channel experience to include but not limited to ACH, Wire, Check Fraud, Identity Theft, etc.
- Industry recognized certifications, (I.e. - CFE, is a plus but not required)
- Knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance
- Flexible hours as required
- The ability to maintain confidential information
- Proven initiative to be a self-starter and proactive approach
- Professional appearance demeanor
- Must be able to demonstrate a team mentality
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
- Technologically proficient
- Proficiency in Verafin Monitoring/Case Management (preferred)
MCU Values and Expected Competencies:
Results:
- We are passionate about winning.
Agility:
- We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity:
- We operate with the highest ethical standards and highest degree of honesty.
Belonging
- We cultivate a culture of inclusion and teamwork.
Ownership:
- We take personal responsibility and hold ourselves accountable for the results
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Municipal Credit Union (MCU) is an Equal Opportunity Employer.
Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.