Job Description
Job Description
As a Mobile Connections Advisor with First Class Marketing , you will be more than just a tech expert—you’ll be a guide, a listener, and a resource for customers seeking clarity and better connections. As a Mobile Connections Advisor you will interact with customers who are seeking new services, products, or coverage. The Mobile Connections Advisor will be able to work with customers and advise them on the best mobile plan, process their sales order and set up their account for success. The Mobile Connections Advisor will shape our customers' experience with our company and answer any questions, creating long term brand loyalty.
Mobile Connections Advisor Day to Day:
- Act as a primary point of contact for customers seeking wireless solutions.
- Guide customers through complex wireless technology options, monthly billing options, and any upgraded features.
- Listen attentively to customers' needs, requests and challenges.
- Provide clear and understandable information about AT&T wireless solutions.
- Learn how to process sales orders to complete sales regularly for customers
- Help customers make informed and confident decisions.
- Ensure customer productivity and connectivity through appropriate solutions.
- Foster strong relationships with customers based on trust and understanding.
Mobile Connections Advisor Skills:
- Thoughtful and empathetic approach to customer interactions.
- Excellent ability to simplify complex information.
- Aptitude for building and maintaining relationships.
- Good listening and communication skills.
- Problem-solving mindset for business needs.
- Basic understanding of technology and connectivity.
- Ability to work in a fast-paced environment.
Mobile Connections Advisor should receive:
- A supportive work environment that is diverse
- Partnership with a leading telecommunications provider.
- Personal and professional growth within a dynamic industry.
- A role where your contributions are valued and impactful.