Job Description
A non-profit in NYC is looking for a Shift Supervisor to join their growing team at one of their new locations opening in Queens! The Residential Shift Supervisor will provide leadership and supervision for operational staff during their assigned shift. They will be responsible for generating work schedules and assignments for operations staff, security and maintenance personnel.
About the Opportunity:
Start Date: ASAP
Schedule: M-F AM or PM shift
Setting: Transitional Housing
Responsibilities:
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Position Requirements, Education & Essential Skills
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Assist leadership with staff scheduling, assignments, and daily operations
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Supervise Residential Specialists and assign tasks as needed
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Coordinate with DHS vacancy control regarding family placements
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Provide crisis intervention and incident response
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Arrange coverage for unscheduled absences and emergencies
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Track incidents, client issues, complaints, and client property
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Conduct facility rounds to ensure safety, security, and cleanliness
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Monitor daily census and ensure required systems are updated
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Reconcile and track Metrocards in accordance with policy
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Support intakes, unit assignments, and census data collection
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Maintain records for safety, fire, and building inspections
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Perform other duties as assigned
Qualifications:
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High School Diploma/GED required; Bachelor's degree preferred
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Experience working with at-risk adults, homelessness, or residential settings
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Demonstrated cultural sensitivity and experience with diverse and marginalized populations
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Ability to work independently and as part of a team in a 24-hour facility
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Strong written and verbal communication skills
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Proficiency in Microsoft Office and basic computer applications
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Flexible schedule availability as needed