Automotive Service Advisor

Job Description

Job Description

Mid-Hudson Subaru, the newest dealership in the VIP Automotive Group, is proud to uphold the exceptional leadership, customer-focused culture, and strong values our organization is known for. Join our team for a professional work environment, ongoing training, and the opportunity to grow within one of NY’s most successful automotive groups.

At VIP, our purpose is to create exceptional value and experiences for every customer. Our mission is to be the premier provider of automotive sales and service, empowering our staff to deliver memorable, high-quality customer interactions.

Our employees benefit from a positive work environment, continuous training, and opportunities for advancement within the organization.

Click the link below to learn more about our group and dealership:
VIP Automotive Group

Automotive Service Advisor

Full-Time | 5/6 Day Work Week
Monday–Friday with alternating Saturdays
Salary: $75,000–$120,000 (inclusive of commissions & bonuses)

Job Description & Responsibilities

We are seeking a motivated, customer-focused Service Advisor with strong communication skills, a high CSI mindset, and a commitment to teamwork and professional growth. The ideal candidate is driven, goal-oriented, and enthusiastic about delivering an exceptional customer experience.

Responsibilities include:

• Schedule service appointments; gather customer and vehicle information in advance when possible.

• Greet customers promptly and courteously.

• Accurately document customer concerns on repair orders.

• Conduct or coordinate test drives to verify concerns.

• Review service history, inspect vehicles, and recommend needed services.

• Advise customers on maintenance based on manufacturer guidelines.

• Prepare accurate written estimates for labor and parts.

• Set and communicate promised completion times.

• Obtain customer signatures and confirm payment method/credit approval.

• Coordinate with dispatchers and monitor repair progress.

• Communicate any changes in estimates, timelines, or approvals.

• Maintain and implement service marketing initiatives.

• Review repair orders for accuracy and completeness.

• Ensure proper vehicle staging, key security, and documentation.

• Maintain up-to-date service forms, menus, and pricing.

• Explain completed work and charges to customers.

• Enforce quality control measures to reduce comebacks.

• Manage inbound calls regarding appointments and repair updates.

• Inspect vehicles for potential bodywork and provide estimates.

• Oversee cleaning and preparation of new/used vehicles.

• Maintain a professional appearance and clean work area.

Qualifications

• 2+ years of Service Advisor experience

• 1+ year in a dealership environment

• Strong communication and customer service skills

• Ability to meet performance expectations and complete essential duties

• Reasonable accommodations will be made as needed

Benefits

• Medical & Dental Insurance

• 401(k) Retirement Plan

• Paid Time Off

• Employee Discounts on Vehicles, Parts & Service

• Supplemental Benefits (STD, LTD, Supplemental Life)

• Comprehensive Employee Recognition Programs

• Career Advancement Opportunities

• Professional Development Assistance

Schedule: Monday–Friday with alternating Saturdays
Pay Structure: Base salary plus commissions & bonuses ($75,000–$120,000)